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Travel insurance FAQs

You can be insured for a maximum of 12 months on Westpac Travel Insurance Multi Trip Plan Policy.

Note: The Annual Multi-Trip Plan Travel Insurance Policy allows for an unlimited number of trips of up to 45 days only, but the insurance is valid for travel within a 12 month period of insurance.

No. Westpac Travel Insurance requires customers to be covered from the time they leave home in Australia until the time they return to their home in Australia.

Yes. You can purchase the cruise pack with the Comprehensive, Domestic or Multi-Trip Plans by paying an additional premium. You will only have the cover provided under the sections included in the cruise pack if you select this option at the time of purchase and you have paid the required additional premium.

When claiming, you need to provide all information and documentation as requested. This may include, but is not limited to, medical certificates, doctor and police reports, receipts, invoices, airline, train or bus tickets and luggage tags.

Stolen property

If your property is stolen or maliciously damaged, you must report this to the local police or government authority within 24 hours and obtain a copy of their report.

Lost or damaged property

  • If you’re in transit, you must report the loss or damage to your transport provider within 24 hours of becoming aware of it, and obtain a written copy of the report
  • If property is lost or damaged in other circumstances, you must report this to Allianz Global Assistance within 30 days of your return home
  • If we pay you for lost or damaged property and you later recover the property or it is replaced by a third party, you must pay us the amount of the claim we paid you.

Credit card travel insurance claims

Learn more about making a claim on the complimentary overseas travel insurance policy, available with some credit cards.

No. Learn more about Complimentary Overseas Travel Insurance available with some credit cards.


Things you should know

 ^Emergency medical assistance available on Comprehensive, Essential and Multi-Trip policies.  Not available on Domestic policies.

Travel Insurance is issued by AGA Assistance Australia Pty Ltd ABN 52 097 227 177 (trading as Allianz Global Assistance), as agent for the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 (Allianz). Westpac Banking Corporation ABN 33 007 457 141 arranges the insurance as agent of Allianz, but does not guarantee the insurance.  Policy terms, conditions, limits and exclusions apply. This information does not take into account your personal circumstances. Read the Product Disclosure Statement (PDF 817KB)  to see if this insurance is right for you. Call 1800 502 077.

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Westpac's Privacy Policy is available at or by calling 132 032. It covers:
- How you can access the personal information Westpac holds about you and ask for it to be corrected;
- How you can complain about a breach of the Privacy Act 1988 (Cth) or a registered Code by Westpac and how Westpac will deal with your complaint; and
- How Westpac collect, hold, use and disclose your personal information in more detail.