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How to claim

FAQs for Travel Insurance COVID-19 (Coronavirus)

Find out more

If you need to make a travel claim, we encourage you to do so online. If you are looking for information about the impact of COVID-19 on Travel Insurance, read our FAQs.

Make a claim online www.travelclaims.com.au


The following guide will help you through the process if the unexpected has happened and you need to make a claim.

The claims process for Westpac Travel Insurance and the Complimentary Overseas Travel Insurance available with some credit cards differs as they are separate policies, issued by different insurers. Contact those third party insurers directly to lodge a claim.

How to claim: Westpac Travel Insurance

To save you time, the travel insurance claims process is as straightforward as possible. Simply follow the steps below.

  1. Go to the Travel Claims website
  2. Log in using your Westpac travel insurance policy number, surname and date of birth
  3. Download, print and complete the relevant sections of the travel insurance claim form
  4. Attach any supporting documentation, such as police reports, valuations, medical reports, etc. The travel insurance claim form will tell you what is required
  5. Email, fax or post your completed claim form and supporting documentation to:
    Fax+617 3305 7016
    Emailclaims@travelclaims.com.au
    Post: Westpac Travel Insurance
             PO Box 162
             Toowong Qld 4066 
             Australia

If you are submitting original documents with your travel insurance claim, please remember to keep copies for your records.

Things you might need to provide

When claiming, you must give the insurer all the information and documentation they may request in order to properly assess any claim. Depending on the type of claim, this may include, but is not limited to, medical evidence, police reports, receipts, invoices, airline, train or bus tickets and luggage tags. 

Things you should know

For Westpac Travel Insurance: Travel insurance is arranged by Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714. This insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. Terms, conditions, limits, and exclusions apply.  This information is general only and does not take your personal objectives, circumstances or needs into account. Before making a decision please consider the Product Disclosure Statement. If you purchase a policy, we receive a commission which is a percentage of your premium - ask us for more details before we provide you with any services on this product.