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FAQs - Travel Insurance

Find out the answers to 6 commonly asked questions, covering topics like pre existing medical conditions, policy duration, inclusive cover for family members, and more.

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Stolen, lost or damaged property

Certain conditions apply if you wish to make such a  claim; in particular, ensuring you report the incident to local authorities within a specified time limit, and retaining items (where possible) for inspection by the insurer.

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Travel centre

Our central resource for all things travel related. Read how to best access funds overseas; saving on ATM fees; handy pre-departure checklists; emergency phone numbers and much more.

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Things you should know

Travel Insurance Product Disclosure Statement (PDF 407KB)

^Emergency medical assistance available on Comprehensive, Essential and Multi-Trip policies. Not available on Domestic policies.

Travel Insurance is issued by AGA Assistance Australia Pty Ltd ABN 52 097 227 177 (trading as Allianz Global Assistance), as agent for the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 (Allianz). Westpac Banking Corporation ABN 33 007 457 141 arranges the insurance as agent of Allianz, but does not guarantee the insurance. Policy terms, conditions, limits and exclusions apply. This information does not take into account your personal circumstances. Read the Product Disclosure Statement (PDF 407KB) to see if this insurance is right for you. Call 1800 502 077.

By clicking on Get a quote you will enter a third party site hosted by Allianz. Any personal information you provide to Allianz’s hosted site will be collected, used and disclosed in accordance with Allianz’s Privacy Statement and Privacy Policy.

Westpac's Privacy Policy is available at westpac.com.au or by calling 132 032. It covers:
- How you can access the personal information Westpac holds about you and ask for it to be corrected;
- How you can complain about a breach of the Privacy Act 1988 (Cth) or a registered Code by Westpac and how Westpac will deal with your complaint; and
- How Westpac collect, hold, use and disclose your personal information in more detail.