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What you'll need to claim under Mortgage Secure

The information in the table below should be used as an indicator of what we will require when you make a claim.

Key event What do I need?
Suffered trauma Living Benefit pays a one-off amount so you can focus on recovery - rather than your finances.

To make a Living Benefit claim, you will generally need to provide:

  • An initial claim form (which we will send to you) that includes sections for you, your treating doctor and treating specialist to complete. The treating doctor’s statements provide details of your condition and your medical history
  • Certified proof of identification
  • Copies of medical reports and investigations performed.
Suffering a terminal illness Death Benefit can provide a one-off payment if you are diagnosed as terminally ill.

To make a terminal illness claim, you'll generally need to provide:

  • An initial claim form (which we will send to you) that includes sections for you, your treating doctor and your treating specialist to complete. The treating doctor’s statements provide details of your condition and your medical history
  • Certified proof of identification
  • Copies of medical reports and investigations performed.
Death Death Benefit provides your family with a one-off payment to secure their financial future.

To make a death claim, you’ll generally need to provide:

  • A completed claim form
  • The original policy document and policy schedule
  • A certified copy of the deceased’s birth certificate
  • A certified copy of the deceased’s will (if available)
  • If the benefit is under $50,000 we may require a Statutory Declaration, Life Insurance Act 1995, Section 211. 

Who do I contact if I have further questions?

You can speak with a dedicated Claims Consultant on:

131 817 8am - 6.30pm, Mon - Fri (Sydney time)