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Home and Contents Insurance

Keeping Christmas presents safe

Christmas is a busy time for burglars too! Find out how to keep your Christmas presents and your home safe to deter thieves from enjoying your new gifts.

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Building cover, contents cover, or both?

It's important to choose the cover that's right for you. So, what is the right cover? It depends on how much cover you need, and whether you own a house or unit, or rent.

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How much cover?

When it comes to insurance, many of us undervalue our home and all the things we've collected over the years, so it pays to invest a little time in working out their value accurately and keeping it up to date. Knowing what to include in valuing your home and contents can help you determine the right amount of cover.

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What do the policies cover?

Is my whole home covered? Are my contents covered when I take them outside? Read answers to these and other commonly asked questions.

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Discounts, premiums, no claim bonus, and more

Check the policy basics - discounts that could reduce your premium, how premiums are calculated, about your sum insured, excesses and more.  

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Renewing my policy

Read things to know before renewing and ways to renew. Renew your policy on time to continue your cover.

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Check or change my policy

It's easy to check or change your policy anytime. Refer to your policy schedule and PDS, or just call or visit a branch (PDS links, phone numbers and branch locator tool included).

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Resolving claim or policy disputes

Understand how claims are paid and what documented proof might be needed. Plus what to do if you have a complaint or a dispute.

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General Insurance Code of Practice

Read about the customer service standards that Westpac General Insurance is committed to upholding under the General Insurance Code of Practice.

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Changes to the NSW Emergency Services Levy

Read about the Changes to the Emergency Services Levy (ESL) in NSW.

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Things you should know

Westpac Retail and Business Banking Financial Services Guide, Credit Guide and Privacy Statement (PDF 101KB)

Home and Contents Insurance Product Disclosure Statement and Supplementary Product Disclosure Statement (applicable to policies initially issued on or after 30 June 2018 and current policies last renewed on or after 30 July 2018) (PDF 328KB)

Home and Contents Insurance Product Disclosure Statement (applicable to current policies last renewed before 30 July 2018) (PDF 11MB)

View the Home and Contents Insurance Key Fact Sheets.

Home and Contents Insurance is issued by Westpac General Insurance Limited ABN 99 003 719 319 (except workers compensation cover where applicable). Westpac Banking Corporation ABN 33 007 457 141 distributes the insurance, but does not guarantee the insurance. This information does not take into account your personal circumstances. Read the Product Disclosure Statement to see if this insurance is right for you.