Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input

Our claims service

Tele-claims to make your claims process quicker

Making your Income Protection (IP) or a Trauma claim is now quicker with our tele-claims service. We can now conduct a claims assessment for your IP or Trauma claim over the phone and make a decision right away without you being required to fill any claims forms or provide any signatures.

All you need to provide us with is a copy of your medical certificate.

In addition, we can now deposit your approved claims payment on the same day following the receipt of medical evidence.

Personal service during a most difficult period

Submitting a claim can be an overwhelming experience.

A dedicated claims consultant can help to guide you through the process, at whatever location that’s most convenient for you: at home, work or your adviser’s, solicitor’s or doctor’s office.

Free rehabilitation

We offer a range of free specialist occupational rehabilitation services when you make an IP or Total and Permanent Disablement claim. These services are designed to help support and guide you towards recovery, and an eventual return to work, including:

  • Expert evaluation and recommendations to maximise your recovery
  • Development of a safe and sustainable return to work program
  • Work and/or physical conditioning
  • Workplace and home assessments and modifications
  • Disability counselling.


What our customers have said about their claims' experience.

"It was such a relief not having to worry about how I was going to pay the mortgage. It allowed me to focus on getting better." - Mike, Westpac Lifetime Protect customer

"It's comforting knowing that if something happens to me, my kids aren't just going to be stranded... I see it as a safety net for them."  - Toby, Westpac Protection Plans customer

Things you should know

A target market determination has been made for Protection Plans products. Please visit westpac.com.au/tmd for any of our target market determinations.

The Insurer and Issuer is Westpac Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728, except for Term Life as Superannuation, Income Protection as Superannuation and Income Protection Assured as Superannuation, issued by BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 as Trustee of Retirement Wrap ABN 39 827 542 991. They are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714, who does not guarantee the insurance. 

This information does not take into account your personal circumstances. Terms and conditions, and limitations and exclusions apply. Read the BT Protection Plans Disclosure Statement (PDS) to see if this insurance is right for you.