Making an insurance claim can be daunting. That’s why we do everything we can to help you through the process with a Claims team that is here to streamline the process for you.
Call 132 135, 8:30am - 5:30pm, Mon - Fri, (Sydney & Melbourne time) to start your claim and we’ll guide you through every step
Key event |
What do I need? |
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Loss of income A regular benefit if you can’t work due to illness or injury. |
To make a claim under either Income Protection or Bill Cover, you should call us with details of your claim for a tele-claims assessment over the phone.
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Suffered trauma Trauma cover pays a one-off amount so you can focus on recovery - rather than your finances. |
To make a trauma claim under either Westpac Well or Living Insurance, you will generally need to provide:
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Suffered disability Disability cover is your financial back-up plan providing a one-off payment if you’re totally and permanently disabled under the policy definition. |
To make a disability claim as part of the Optional Disability Benefit under Lifetime Protect or Total and Permanent Disablement, you'll generally need to provide:
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Suffering a terminal illness Life cover can provide a one-off payment if you are diagnosed as terminally ill. |
To make a terminal illness claim under an Instant Cover, Lifetime Protect, Estate Plan or Term Life policy, you'll generally need to provide:
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Death Life cover provides your family with a one-off payment to help secure the future of your loved ones. |
To make a death claim under an Accidental Death, Instant Cover, Lifetime Protect, Estate Plan or Term Life policy, you’ll generally need to provide:
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Who do I contact if I have further questions?
You can speak with a Claims Consultant on:
132 135 8:30am - 5:30pm, Mon - Fri (Sydney time)