You can check how the cover works in these common situations, or call 1300 650 255, 8am - 8pm, Mon - Fri, 9am - 2pm Sat (Sydney time).
Is my property covered while my tenants are away on holidays?
Your building and contents will be covered while your property is unoccupied for up to 60 days. If you become aware your property will be unoccupied, you should make sure that during this time your tenants take all reasonable care to ensure that:
- All windows and doors are securely locked
- The home is under the supervision of a responsible person
- Newspapers and mail are collected regularly
- Lawns and gardens are kept in a tidy order.
However, call us to advise if your property will be unoccupied for more than 60 consecutive days and we'll advise you if your cover can continue.
Is my home covered during renovations?
You will need to inform us before the building work commences so we can advise you if your home will be covered and whether there is any change to your policy. Building renovation is defined as altering or moving all or part of any wall, floor, foundation, roof or structural component. It includes a new bathroom or kitchen, or extensions such as additional rooms, outdoor entertaining areas, or a second storey.
Am I covered for legal liability, and what is it?
Legal liability means your legal responsibility to pay compensation for causing the following incidents at the insured address:
- Injury, illness or death to someone else
- Loss or damage to property owned or controlled by someone else.
Legal liability cover is automatically included in all building and/or contents policies and covers you and anyone else covered by your policy, for up to $20 million.
Is my whole property covered?
|If you have building cover, it covers residential building(s) on the site which includes structural improvements, fixtures and fittings including:
||Building cover doesn’t include:
- Walls, gates, decks, patios, balconies, paths and driveways
Fixtures and fittings
- Permanently fixed domestic items, fixtures and fittings e.g. dishwashers installed in a cabinet, wall-mounted air conditioners
- Fixed wall and floor coverings other than carpets e.g. wallpaper and tiles (carpets are covered under Contents cover)
- Floating floor boards
- Fixed external blinds, awnings and screens (internal window coverings are covered under Contents cover)
- Equipment permanently connected to gas, plumbing, sewerage, drainage or electrical systems, or communication installations, in all instances for which you own or are legally responsible for e.g. light fittings, alarm systems, kitchen and bathroom fixtures
- Solar panels.
Home office rooms
- Rooms within your main residential building(s) used as a home office.
- Structures such as garages, carports, sheds and other domestic outbuildings
- Permanently fixed swimming pools, saunas, spas and tennis courts, including their fixed fittings and fixed accessories
- Wharves, jetties and pontoons
- Tanks that store heating oil, gas or water.
Greenery and outdoor decorations
- Lawn, landscaping, plants, shrubs, trees or potted plants - unless you have Premier Care cover and they’re covered in Additional benefits
- Outdoor decorations, water features - unless you have Premier Care cover and they’re covered in Additional benefits.
Business, farming, or blocks over 40,000 square metres
- Buildings or structures used for business or commercial purposes (other than as a room within the residential building that is used as a home office)
- Buildings or sites used for farming activity
- Buildings located on sites exceeding 40,000 square metres.
- Display homes, guest houses, boarding houses, houseboats, caravans, mobile homes (fixed or freestanding), or shipping containers
Is all the furniture and contents I've provided covered?
If you have contents cover, it covers domestic items that you own or are legally responsible for and which you normally keep in a building at the site, up to your sum insured.
However, there are cover limits on artworks, TV, stereos, VCRs, DVD/Blu-ray players and records. Also contents which are outside - which are only covered in Quality Care, not Essential Care.
|Contents cover includes:
||Contents cover doesn't include:
General household items
- Furniture, furnishing
- Kitchenware, manchester, linen
- Appliances (including unfixed dishwashers)
- Fixed and unfixed carpets and rugs
- Floating floor boards in a home which is part of a strata plan
- Internal window coverings e.g. blinds, curtains
- Televisions, stereos, VCRs, DVD/Blu-ray players and records
- Portable heaters and vacuum cleaners.
- Lawn mowers (including ride-on)
- Items designed for use outside which aren’t permanently fixed (Quality Care Only) e.g. above ground swimming pools, mobile BBQ, outdoor furniture.
Structural additions and improvements
- Structural additions and improvements to a home which is part of a strata title plan, which are not otherwise insured under the body corporate or equivalent's building insurance policy.
General household items
- Clothing and personal effects, toys
- Jewellery, watches, unset stones and unattached charms
- Collections and collectibles
- Portable electronic and communication equipment, desktop and portable computers and computer accessories
- Navigational equipment
- Records or data, stored in a computer
- CDs, DVDs, Blue-ray discs and computer games, including game consoles and accessories
- Software and downloaded music, musical instruments
- Sporting equipment.
- Wheelchairs, mobility scooters, golf buggies
- Hearing aids, dentures, prosthetics.
- Guests’ or visitors’ belongings.
- Motorised vehicles, go-karts, mini-bikes, trail bikes, caravans or trailers
- Watercraft, aircraft, drones, micro-lights, hang gliders, and their parts and equipment (including model or toy aircraft)
- Unattached motor vehicle and marine pleasure craft accessories and parts.
Greenery and animals
- Lawn, landscaping, plants, shrubs, trees
- Trade stock and other contents relating to a business
- Property used in connection with a home office
- Tools and other equipment of trade.
- Any structure or property that’s included in the definition of building
- Money, documents, negotiable financial documents.
Do I need to keep an inventory or proof of my contents?
As a landlord, it's particularly important to keep records of the furnishings and items you've provided for your tenants, and any documents that prove their value, in case you need to make a claim.
Who is covered by my policy?
Your policy covers anyone named as 'the insured' in your policy schedule or anyone who has an interest in the property.