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Renewing my policy

Renew your policy so your precious home and belongings stay covered. When you receive your annual renewal invitation, it’s easy to then renew your policy - which best describes you?

I pay monthly

If you pay your premium in monthly instalments, you don’t need to do much to renew your policy. When you receive a renewal invitation, your cover will automatically continue if you continue to pay your premiums, unless you cancel it. The renewal invitation will set out the details of your new policy, including the premium payable and any special conditions.

I pay annually

If you pay your premium once a year, you’ll need to renew your policy by paying the next year’s premium before the expiry date shown on your annual renewal invitation. You can choose your preferred payment option or change to monthly^ payments at no extra cost – just call 1300 650 255, 8am-7pm Monday to Friday or 9am-2pm Saturday (Sydney time).

What do I need to know before renewing?

  • Check that you have sufficient cover for your needs – review your cover and sum insured to take into account things like new purchases, and changes in building codes and materials. To make changes to your policy, call 1300 650 255, 8am-7pm Monday to Friday or 9am-2pm Saturday (Sydney time).
  • Check that all details included in your schedule are correct and let us know if anything needs to change.

How can I renew?

  • Call 1300 650 255, 8am-7pm Monday to Friday or 9am-2pm Saturday (Sydney time) to pay by credit card or to make changes to your policy
  • BPAY® - refer to the biller code and reference number on the payment slip
  • In person - at any Australia Post Office
  • Post Billpay - use the Post Billpay service at any Australia Post outlet paying with either cash, cheque or EFTPOS.
  • Online - online renewals are not currently available. Please call 1300 650 255 to pay by credit card or use online banking to pay using BPAY®. Please have your annual renewal invitation and payment slip handy.

What happens next?

However you choose to renew, remember to record your payment reference number for your records.

If you have a question or want to make any changes after renewing your policy, call 1300 650 255, 8am-7pm Monday to Friday or 9am-2pm Saturday (Sydney time)

Read more

How to avoid underinsurance

Underinsurance happens when the amount you have insured your home and/or possessions for isn’t enough to cover the cost of replacing them. A person is likely to be underinsured if their insurance cover is for 90% or less than rebuilding or replacing costs. Fortunately, underinsurance can be remedied. If you think you might be underinsured, take a look at these tips to see what you can do.

Home Building Calculator

It is your responsibility as a homeowner to determine the total replacement and sum-insured cover for your home. Rebuilding costs generally go up over time and building codes change, the result being if you’ve lived in the same place for a while, the costs associated with rebuilding may have changed significantly.


Things you should know

Premiums payable by instalments may be subject to minor adjustments due to rounding, and financial institution transaction fees may apply.

Westpac Retail and Business Banking Financial Services Guide, Credit Guide and Privacy Statement (PDF 89KB)

Home and Contents Insurance Product Disclosure Statement (applicable to policies issued or renewed on or after 5 April 2021) (PDF 461KB)

Home and Contents Insurance Product Disclosure Statement and Supplementary Product Disclosure Statement (applicable to policies issued or renewed in the period between 1 July 2019 and 4 April 2021) (PDF 339KB)

View the Home and Contents Insurance Key Fact Sheets.

Home and Contents Insurance is issued by Westpac General Insurance Limited ABN 99 003 719 319 (except workers compensation cover where applicable). Westpac Banking Corporation ABN 33 007 457 141 distributes the insurance, but does not guarantee the insurance. This information does not take into account your personal circumstances. Read the Product Disclosure Statement to see if this insurance is right for you.