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Renewing my policy

Renew your policy so your precious home and belongings stay covered. When you receive your annual renewal invitation, it’s easy to then renew your policy - which best describes you?

I pay monthly

If you pay your premium in monthly instalments, you don’t need to do much to renew your policy. When you receive a renewal invitation, your cover will automatically continue if you continue to pay your premiums, unless you cancel it. The renewal invitation will set out the details of your new policy, including the premium payable and any special conditions.

I pay annually

If you pay your premium once a year, you’ll need to renew your policy by paying the next year’s premium before the expiry date shown on your annual renewal invitation. You can choose your preferred payment option or change to monthly payments at no extra fee – just call 1300 650 255, 8am - 8pm, Mon - Fri (Sydney time).

What do I need to know before renewing?

  • Check that you have sufficient cover for your needs – review your cover and sum insured to take into account things like new purchases, and changes in building codes and materials. To make changes to your policy, call 1300 650 255, 8am - 8pm, Mon - Fri (Sydney time)
  • Check that all details included in your schedule are correct and let us know if anything needs to change.

How can I renew?

  • Call 1300 650 255, 8am - 8pm, Mon - Fri (Sydney time) to pay by credit card or to make changes to your policy
  • BPAY® - refer to the biller code and reference number on the payment slip
  • In person - at any Australia Post Office
  • Post Billpay - use the Post Billpay service at any Australia Post outlet paying with either cash, cheque or EFTPOS.
  • Online - online renewals are not currently available. Please call 1300 650 255 to pay by credit card or use online banking to pay using BPAY®. Please have your annual renewal invitation and payment slip handy.

What happens next?

However you choose to renew, remember to record your payment reference number for your records.

If you have a question or want to make any changes after renewing your policy, call 1300 650 255, 8am - 8pm, Mon - Fri (Sydney time).

Things you should know

Westpac Retail and Business Banking Financial Services Guide, Credit Guide and Privacy Statement (PDF 101KB)

Home and Contents Insurance Product Disclosure Statement and Supplementary Product Disclosure Statement (applicable to policies initially issued on or after 30 June 2018 and current policies last renewed on or after 30 July 2018) (PDF 328KB)

Home and Contents Insurance Product Disclosure Statement (applicable to current policies last renewed before 30 July 2018) (PDF 11MB)

Important Update for Home and Contents Insurance (PDF 289KB)


View the Home and Contents Insurance Key Fact Sheets.

Home and Contents Insurance is issued by Westpac General Insurance Limited ABN 99 003 719 319 (except workers compensation cover where applicable). Westpac Banking Corporation ABN 33 007 457 141 distributes the insurance, but does not guarantee the insurance. This information does not take into account your personal circumstances. Read the Product Disclosure Statement to see if this insurance is right for you.