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Landlord Extras COVID-19 claims FAQs

Landlord Extras includes cover for rent default

If you have Optional Landlord Extras cover as part of your current Landlord Insurance policy and are experiencing partial or total loss of rent as your tenant has been financially affected by COVID-19, you may be able to claim.

Please take a look through the answers to some of the most commonly asked questions.

You can lodge a claim online or call us on 1300 369 989.

Frequently asked questions

Yes, if you have Optional Landlord Extras cover on your policy, you may be eligible to claim on the amount of rent owing since your tenant stopped paying, if they have been financially impacted by COVID-19.

All claims will be subject to the existing policy limits – up to $1,000 a week for a maximum of 10 weeks.

You will need to provide evidence, such as:

  • Copy of the current rental agreement, along with the details of any attempted re-negotiation
  • Documentation the tenant provided to show the impact of COVID-19 on their financial position

No, this situation is not covered by Landlord Insurance or Optional Landlord Extras cover. As there is a commitment for future payment, there is no unrecoverable loss for you at this stage.

No, the loss of rent benefit included in our Quality Care Landlord Insurance product is for when the investment property becomes unliveable as a result of an insured event, such as a storm or fire. 

Things you should know

Landlord Insurance Product Disclosure Statement (applicable to policies issued on or after the 20 August 2021 or renewed on or after the 5 October 2021) (PDF 540KB)

For the standard terms, conditions and exclusions about our Home & Landlord Insurance, please refer to the relevant Product Disclosure Statement (PDS) and any supplementary PDS (if applicable). To see some of the events covered and not covered, please refer to our Key Fact Sheets (KFS).

Landlord Insurance is issued by Allianz Australia General Insurance Limited ABN 99 003 719 319, which is a corporate authorised representative of Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz Insurance). Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714 arranges the insurance under a distribution arrangement with Allianz Insurance, but does not guarantee the insurance. This information does not take into account your personal circumstances. Read the Product Disclosure Statement to see if this insurance is right for you.