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Landlord Extras COVID-19 claims FAQs

Landlord Extras includes cover for rent default

If you have Optional Landlord Extras cover as part of your current Landlord Insurance policy and are experiencing partial or total loss of rent as your tenant has been financially affected by COVID-19, you may be able to claim.

Please take a look through the answers to some of the most commonly asked questions.

You can lodge a claim online or call us on 1300 369 989.

Frequently asked questions

Yes, if you have Optional Landlord Extras cover on your policy, you may be eligible to claim on the amount of rent owing since your tenant stopped paying, if they have been financially impacted by COVID-19.

All claims will be subject to the existing policy limits – up to $1,000 a week for a maximum of 10 weeks.

You will need to provide evidence, such as:

  • Copy of the current rental agreement, along with the details of any attempted re-negotiation
  • Documentation the tenant provided to show the impact of COVID-19 on their financial position

No, this situation is not covered by Landlord Insurance or Optional Landlord Extras cover. As there is a commitment for future payment, there is no unrecoverable loss for you at this stage.

No, the loss of rent benefit included in our Quality Care Landlord Insurance product is for when the investment property becomes unliveable as a result of an insured event, such as a storm or fire. 

Things you should know

Westpac Retail and Business Banking Financial Services Guide, Credit Guide and Privacy Statement (PDF 102KB) (PDF 89KB)

Landlord Insurance Product Disclosure Statement (applicable to policies issued or renewed on or after 5 April 2021) (PDF 428KB)

Landlord Insurance Product Disclosure Statement (applicable to policies issued or renewed in the period between 1 July 2019 and 4 April 2021) (PDF 349KB)

Landlord Insurance is issued by Westpac General Insurance Limited ABN 99 003 719 319 (except workers compensation cover where applicable). Westpac Banking Corporation ABN 33 007 457 141 distributes the insurance, but does not guarantee the insurance. This information does not take into account your personal circumstances. Read the Product Disclosure Statement to see if this insurance is right for you.