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Home and contents make a claim

If something happens to your home and the things you love, we know you’ll want help fast. So making a claim is simple.

Step 1: Make sure you're safe 

Step 2: Do what you can to make sure your property is safe

Step 3: Call the police if necessary

Step 4: Lodge your claim:


Print a claim form (PDF 258KB).

If you need to send in documents relating to your claim, our details are below. Please note your claim number on the documents or subject line:

Fax: 1300 200 850
Postal: GPO Box 4451
Sydney NSW 2001

What happens after you've lodged your claim?

  • You’ll receive a letter confirming your claim and case number, and requesting any further information or documents needed (e.g. police report, copies of original receipts for items you're claiming
  • An assessor may need to inspect your home and any damage that may have occurred, and we ask that you assist and co-operate with enquiries
  • If no further information is needed, your claim will be settled within 10 business days after receiving your documentation.

If you need help at any time
, or want to track the progress of your claim, please call the most appropriate Claims team below and quote your case number: