Skip to main content Skip to main navigation
Skip to accessibility page Skip to search input

Platinum features at no extra charge.

You can accept your complimentary upgrade by activating the card(s) you’ll receive in the mail in November.

Westpac Altitude Platinum Visa rewards card

What does this mean for you and your account?

Our rewards credit cards are changing.

On 1 July 2017, the Reserve Bank of Australia introduced new regulations which affect all credit cards issued by Australian banks, particularly American Express cards. As a result, Westpac has reviewed its rewards cards and will close all Westpac-issued American Express cards from 4 April 2018.  

If you have an Altitude American Express® Card linked to your card account, you can continue to use it as usual, until 4 April 2018, with no change to the number of points you earn on eligible purchases. However, if your card is due to expire in March 2018, your Altitude American Express card will not be renewed, and will close slightly earlier.

A new Qantas Rewards fee will also apply if you have selected the Altitude Qantas rewards program on your card.

As a valued customer, you deserve Platinum benefits.

We understand the effect these changes may have and value you as a customer, so would like to offer you a complimentary upgrade from Altitude to Altitude Platinum. This brings you access to great new benefits, including:

  • travel insurance for overseas trips up to 3 months
  • purchase insurance including 3 months cover against loss, theft or accidental damage
  • personal concierge services on call 24/7 to help you book restaurants and events
  • unlimited points earn on eligible purchases after 4 April 2018.


There will be no change to your Annual Card Fee, interest rate, PIN and credit limit as a result of this upgrade.
If you choose not to activate your new Altitude Platinum cards, you can continue to use your Altitude cards as usual.
Below, we’ve outlined what will change for both your current and new cards, should you choose to activate them when they arrive in November.

Changes to Altitude Rewards

Existing Altitude account.

Altitude Points
Earned per $1 spent on eligible purchases
Current
4 April 2018
Mastercard/Visa Card 1 (no change)
1 (no change)
American Express Card 2
Closed
Points cap (per statement cycle) 5,000 5,000

 

New Altitude Platinum account.

Altitude points
Earned per $1 spent on eligible purchases
Current
4 April 2018
Visa Card 1 (no change)
American Express Card 2 Closed
Points cap (per statement cycle) 7,500 Uncapped

 

Changes to Altitude Qantas

Existing Altitude account.

Qantas points
Earned per $1 spent on eligible purchases
Current
4 April 2018
Mastercard/Visa 0.5 (no change)
American Express Card 1
Closed
Points cap (per statement cycle) 2,500 (no change)
Qantas Rewards Fee^ $0 $50

 

New Altitude Platinum account.

Qantas points
Earned per $1 spent on eligible purchases
Current
4 April 2018
Visa card 0.5 (no change)
American Express Card 1
Closed
Points cap (per statement cycle) 3,750   Uncapped
Qantas Rewards Fee^ $0 $50

 

Enjoy the benefits of Altitude Platinum

Benefits Altitude
Altitude Platinum
Overseas Travel Insurance for persons up to 80 years of age N/A Up to 3 months cover
(in accordance with the policy.)
Purchase Security Insurance N/A 3 months
(in accordance with the policy.)
Extended Warranty Insurance N/A Up to 12 months cover
(in accordance with the policy.)

 

24/7 Platinum Concierge N/A Yes
24/7 Priority Service Line N/A Yes

 

Frequently asked questions

 

Here are some FAQs to help you:

Why am I being upgraded?
Will there be any additional fees as a result of the upgrade?
Will my card numbers and expiry dates change?
How do I activate my replacement card?
When I activate my replacement card, what happens to my existing credit card account balance and any balance transfer amounts?
Will I still have access to my past statements through Westpac Live Online Banking?
Will I need to change my existing automatic payments to merchants or BPAY®?
What about my Card Autopay arrangement to pay down my credit card balance?
Will my statements change?
Will the monthly repayment date on my statement remain the same?
What should I do with my current cards?
What happens if I don’t want the replacement cards?
Why will my existing Westpac-issued American Express card no longer be available?
If I don’t currently have a Westpac-issued American Express Card linked to my card account, can I still request one?
What is the Qantas Rewards Fee?
What happens if I have switched rewards program or changed credit cards recently?
Where can I find terms and conditions in relation to these changes?
Things you should know

Terms and conditions, fees and charges apply. These may change or we may introduce new ones in the future.

^Altitude offers a choice of rewards programs (Altitude Rewards and Altitude Qantas) and a Qantas Rewards Fee applies if you have selected Altitude Qantas on your card. The Qantas Rewards Fee of $50 including GST, if GST applies, is payable each year at the same time as your annual card fee for as long as you remain in the Altitude Qantas program.

Altitude Rewards: The earning and redemption of Altitude Points is subject to the Altitude Terms and Conditions. You do not receive points if your card account is in arrears for 2 consecutive statement cycles and in other circumstances. Bonus points do not count towards the points cap.

Altitude Qantas: The earning and redemption of Qantas Points is subject to the Altitude Terms and Conditions. You must be a member of the Qantas Frequent Flyer program to earn and redeem points in accordance with the terms and conditions of the Qantas Frequent Flyer program. You do not receive points if your card account is in arrears for 2 consecutive statement cycles and in other circumstances. Bonus points do not count towards the points cap.

Complimentary insurance: AWP Australia Pty Ltd (trading as Allianz Global Assistance), ABN 52 097 227 177, AFSL 245631 under a binder from Allianz Australia Insurance Limited ABN 15 000 122 850, AFSL 234708 has issued a group policy to Westpac which provides cover to eligible Westpac account and card holders. The terms, conditions, limits and exclusions of the policy are available at westpac.com.au or by calling 1300 130 961. Westpac does not guarantee the insurance.

Additional cardholder: An additional credit card can be issued on the primary cardholder’s account to any nominated person 16 years or over. All transactions using the additional credit card will be the responsibility of the primary card holder. All Altitude or Qantas points remain the benefit of the primary cardholder.

Concierge Services are subject to the terms and conditions available here.

American Express is a registered trademark of American Express. The Westpac American Express Card is issued by Westpac Banking Corporation pursuant to a license from American Express. World Mastercard®, Mastercard® and the Mastercard brand mark are registered trademarks, and PayPass is a trademark of Mastercard International Incorporated.