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Velocity FAQs

We're introducing the Altitude Velocity rewards program to Westpac Altitude Platinum Mastercard, American Express® Westpac Altitude Platinum, Westpac Altitude Black Mastercard and American Express® Westpac Altitude Black cardholders.

I have a Westpac Altitude Rewards Card (excluding Altitude Business cardholders)

You have received a communication from Westpac because you have set up Velocity Auto-Redemption on the Altitude Rewards program on at least one of your credit cards.

Velocity Auto-Redemption is no longer available through the Altitude Rewards program.  From 2 August 2019, you will automatically be switched to Altitude Velocity and earn Velocity Points directly with your existing credit card.


What if I have an American Express Westpac Altitude Card?
Refer to the American Express Westpac Altitude Cards FAQs below.

American Express Westpac Altitude Cards FAQs

No, to switch to Altitude Velocity and earn Velocity Points directly on both your Westpac and American Express Westpac Altitude Cards, you must contact both Westpac AND American Express to do so.

For Westpac Altitude Platinum Mastercard and Westpac Altitude Black Mastercard, please call the Altitude Rewards Centre on 1300 887 820 (available Monday to Friday, 8am – 8pm AEST) to switch to Altitude Velocity.

For American Express Westpac Altitude Platinum and American Express Westpac Altitude Black, please call the number on the back of your American Express Card to switch to Altitude Velocity.