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Altitude Qantas Programs

Important Updates to your Combined Conditions of Use and Credit Guide


From 1 March 2019, the 55 Day Card Account will be renamed the “Low Fee Card Account” and the 55 Day Gold Card Account will be renamed the “Low Fee Platinum Card Account”.  These changes will apply to Mastercard® cards and not to Visa cards.  As a result, on and from 1 March 2019, the following changes to the Combined Conditions of Use and Credit Guide will be effective.  All other terms of your Credit Card Contract will remain unchanged.  Please read these changes together with the Combined Conditions of Use and Credit Guide:

 

  1. In clause 2.0 of the Conditions of Use, under the subheading “Non Rewards Card Accounts” under the heading “Card Account”, the following two bullet points are inserted before the first bullet point:
    • Low Fee Card Account.
    • Low Fee Platinum Card Account.
  2. In clause 3.1 of the Conditions of Use, under the subheading “Non Rewards Cards”, the following two bullet points are inserted before the first bullet point:
    • Low Fee Card.
    • Low Fee Platinum Card.
  3. In clause 7.2.3(a) of the Conditions of Use, under the subheading “Non Rewards Card Accounts”, the following two bullet points are inserted before the first bullet point:
    • Low Fee Card Account.
    • Low Fee Platinum Card Account.

 

To view the Combined Conditions of Use and Credit Guide (Effective Date 1 January 2019), which will be changed as set out above visit westpac.com.au/combined-conditions-of-use (PDF 303KB)

Important Updates to your Altitude Rewards Terms and Conditions and Altitude Qantas Terms and Conditions


From 1 March 2019, customers with an Altitude Platinum Mastercard, Altitude Mastercard, Altitude Platinum Plus Visa, or Altitude Platinum Plus Mastercard, will have the option to switch from the Altitude Qantas to Altitude Rewards program and from the Altitude Rewards to Altitude Qantas program, subject to the terms of the Altitude Rewards Terms and Conditions (Altitude Rewards Terms) and the Altitude Qantas Terms and Conditions (Altitude Qantas Terms).  As a result, on and from 1 March 2019, the following changes to the Altitude Rewards Terms and Altitude Qantas Terms will be effective.  All other terms of the Altitude Rewards Terms and Altitude Qantas Terms will remain unchanged.  Please read these changes together with the Altitude Rewards Terms and Altitude Qantas Terms:

 

  1. In the Altitude Rewards Terms:
    • the first bullet point in clause 2.1 is replaced with:
      • if you have an Altitude Visa card, Altitude Mastercard, Altitude Platinum Mastercard, Altitude Platinum Plus Mastercard, Altitude Platinum Plus Visa card, Altitude Platinum Visa card, or Altitude Black Mastercard, you may switch all cards linked to the card account between Altitude Rewards and Altitude Qantas programs at any time and any number of times, subject to the time it takes us to process each request. You should allow at least 10 business days for a request to switch to be processed or as advised at the time of your request.
    • in the second bullet point in clause 2.1, the words “Altitude Mastercard, Altitude Platinum Mastercard, Altitude Platinum Plus Mastercard, Altitude Platinum Plus Visa, ” are deleted;
    • clause 2.3 is replaced with:
      • Altitude Points cannot be earned on your card once a switch to Altitude Qantas rewards has been processed.  Altitude Points already earned on your card cannot be converted, and do not automatically convert, to Qantas Points in the Qantas Frequent Flyer program if you switch to Altitude Qantas rewards.
  2. In the Altitude qantas terms:
    •  the bullet point in clause 2.1 is replaced with:
      • if you have an Altitude Visa Card, Altitude Mastercard, Altitude Platinum Mastercard, Altitude Platinum Plus Mastercard, Altitude Platinum Plus Visa card, Altitude Platinum Visa card, or Altitude Black Mastercard, you may switch all cards linked to the card account between Altitude Qantas and Altitude Rewards programs at any time and any number of times, subject to the time it takes us to process each request. You should allow at least 10 business days for a request to switch to be processed or as advised at the time of your request.

 

To view the Altitude Terms and Conditions.  Altitude Rewards and Altitude Qantas (Effective Date 1 January 2019), which will be changed as set out above visit https://www.westpac.com.au/altitude-terms-and-conditions (PDF 125KB)

 

Frequently asked questions

On and from 1 March 2019, all changes outlined in our email to you will be effective.

Just continue to use your Altitude Credit Card as you do currently.

Yes. A $50 Qantas Rewards fee applies annually for customers who choose to earn Qantas Points through the Altitude Qantas rewards program.

From 1 March 2019, you may switch all cards linked to the credit card account between Altitude Rewards and Altitude Qantas rewards programs at any time and any number of times, subject to the time it takes us to process each request. You should allow at least 10 business days for a request to switch to be processed or as advised at the time of your request.  For updates to your Altitude Rewards Terms and Conditions and Altitude Qantas Terms and Conditions please refer to the ‘Important Updates to your Altitude Rewards Terms and Conditions and Altitude Qantas Terms and Conditions’ section.

No.  If we change your fees or rates, we will notify you in accordance with your Credit Card Contract.

Yes. Other than changes to your Altitude Rewards and Altitude Qantas Terms and Conditions, we are also making changes to your Combined Conditions of Use and Credit Guide (which forms part of your Credit Card Contract with us). This is to reflect a change in our product offering which will not impact your Altitude Credit Card. Please see the Conditions of Use tab for full details of the changes.

Things you should know

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