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Helping you bank safely online

At this time, we’re encouraging customers to check if they are registered for Westpac Online and Mobile Banking. By being registered you’ll be able to safely manage your money anytime, from wherever is convenient for you.

Here’s how:

  1. Have your card number or Customer ID ready – your Customer ID can be found on the top of the right corner of your statement
  2. We’ll need some basic details such as your name and date of birth
  3. You’ll need to answer a few security questions to confirm your identity, then enter your account details and postcode
  4. Create a secure password.
     

We’ve also put together a detailed guide (PDF 1MB) for you. If you need further help, call 1300 655 505.

 


Opting into e-correspondence

By opting into e-correspondence, you can receive important account information that’s on time and up to date. We’ll also let you know when a digital version of your maturity letter is ready, so you won’t miss it.
 

1.       Sign into the Westpac App

2.       Go to ‘Services & security’ and select ‘Mail settings’

3.       Switch your correspondence settings from ‘Paper’ to ‘Online’.

To view your e-correspondence once it’s available, go to your ‘Notifications’ tab in Online Banking and select ‘Messages’ from the dropdown list.

 


Manage your Term Deposit online in minutes 
 

Manage on the go

Keep tabs on your Term Deposit alongside your other accounts through Online Banking and our mobile banking app1

Complete control

Update your maturity or renewal instructions at any point (you don’t need to wait for your Term Deposit to mature)2

Eligible bonus rate

Easily access all available rates and terms and you may be eligible for a bonus rate on top of our standard rates. Explore your bonus rates when you sign into Online Banking3

You can also:

  • Disburse some or all of your funds on a maturing Term Deposit to a linked Westpac account (or other bank account within Australia)
  • Receive notifications via email and your Online Banking Message Centre when your Term Deposit is maturing.

 


Things you should know
1.  Westpac Mobile Banking applications are only available for use by Westpac Australia customers. Internet connection is needed to access Westpac Online Banking and the Mobile Banking app. Normal mobile data charges apply.  
2. Westpac Live will be available to update Term Deposits from 8:00 am to 9.30 pm on a Business Day and 8:00am to 4:00pm Saturdays (Sydney time)
3. Any bonus rates offered above may only be available through Westpac Live Online Banking.
 

Customers must provide a minimum 31 days’ notice to access funds prior to maturity (except in cases of hardship). If the rate applying to your term deposit is a special or standard rate and your term deposit rolls over automatically, it may be automatically re-invested at a lower rate than the initial rate (including any initial special rate).

Term Deposits are ‘protected accounts’ under the Financial Claims Scheme (FCS). Payments under the FCS are subject to a limit for each depositor. For more information see the APRA website at www.fcs.gov.au. This information does not take into account your personal objectives, financial situation or needs. Read the terms and conditions (PDF 202KB) and Important Information Document (PDF 1MB) before making a decision and consider whether the product is appropriate for you. Other fees, charges, terms and conditions apply.