Skip to access and inclusion page
Westpac home page

New app.
Simpler banking.

iPhone in hand showing new Westpac App sign-in page

An even bigger help in life’s little moments

More than just a fresh new look, the new Westpac App has been designed to help you get your banking sorted – whether that’s a quick balance check, paying a mate for dinner, or quickly moving money between your accounts. It’s all about making it faster and simpler to do what you need to do.

App screen shows new cards hub feature

Here’s what’s new:

App screen shows new smart search feature with popular search suggestions

A new way to search

Use smart search to quickly find features like temporary card lock (before you melt down), get answers to questions or find someone you want to pay.

App screen demonstrating new drag and drop feature

Drag and drop transfers

Transferring funds between your Westpac accounts is now simpler. Think one-handed banking between the aisle and the checkout.

App screen shows four examples of new app wallpaper options

A little personal flavour

Give your accounts nicknames and tailor your app wallpaper according to your style.

Finding existing features

App screen shows new app profile screen
Icon showing two cards stacked

Cards

Swipe through your new Cards hub to lock a card, report it lost or stolen, set up or change your PIN, add an eligible card to your Apple Wallet or activate a new card.

Dollar sign icon

Payments

Here you can pay someone, transfer money between your accounts, access Cardless Cash and make a payment via BPAY®.

Icon of human

Profile

Tap here to sign out, view direct debits or recurring payments, change your personal details or settings, adjust payment limits or set up Quick Balance.

How to get your hands on the new app

If you have auto updates enabled, you may have access now. You'll need to be using iOS 13 or above.

Or, update manually with the following steps:

1

Visit the App Store on your iPhone.

2

Tap your profile icon in the top right corner.

3

Scroll down and tap ‘Update’ next to the Westpac App.

Frequently asked questions

General

We’re always looking for ways to improve your banking experience and a better mobile app is one way we can do that.

The updated app is more intuitive and user-friendly, with new features that’ll help you bank faster. It will also allow future updates to be faster too.

New features include smart search to help you quickly navigate to where you want to go and a Cards hub which consolidates all things related to your card.

Accessing the new app

The new app is compatible with the following iPhone devices:

  • Device: iPhone 6s and above
  • Operating system: iOS 13 and above
  • To enjoy all the new features, you will also need to be on the latest version of the App.

To update the operating system on your supported device:

  1. Connect your device to power and to the internet via Wi-Fi
  2. Go to Settings > General, then tap Software Update
  3. Tap Download and Install
  4. Follow the prompts

More information

Using the new app

You can find these details at the top of the screen when you tap on an account.

Things you should know

Online Banking Terms and Conditions apply.

*Read the Apple Pay Terms and Conditions before making a decision and consider if it is right for you. To use Apple Pay you will need an eligible card, and a compatible device with a supported operating system. See our Apple Pay FAQs for more information. Apple, the Apple logo, Apple Pay, Apple Watch and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Mobile and Tablet Banking applications are only available for use by Westpac Australia customers.

Internet connection is needed to access Westpac Mobile Banking app. Normal mobile data charges apply.

iPhone, iPad, iPod touch and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Registered to BPAY Pty Ltd ABN 69 079 137 518.