How to claim

The following guide will help you through the process if the unexpected has happened and you need to make a claim.

FAQs for Travel Insurance COVID-19 (Coronavirus)

If you need to make a travel claim, we encourage you to do so online. If you are looking for information about the impact of COVID-19 on Travel Insurance, read our FAQs.

Make a claim online www.travelclaims.com.au

The claims process for Westpac Travel Insurance and the Complimentary Overseas Travel Insurance available with some credit cards differs as they are separate policies, issued by different insurers. Contact those third party insurers directly to lodge a claim.

How to claim: Westpac Travel Insurance

To save you time, we’ve made our travel insurance claims process as straightforward as possible. Simply follow the steps below.

  1. Go to the Travel Claims website
  2. Log in using your Westpac travel insurance policy number, surname and date of birth
  3. Download, print and complete the relevant sections of the travel insurance claim form
  4. Attach any supporting documentation, such as police reports, valuations, medical reports, etc. The travel insurance claim form will tell you what is required
  5. Email, fax or post your completed claim form and supporting documentation to:
    Fax: +617 3305 7016
    Email: claims@travelclaims.com.au
    Post: Westpac Travel Insurance, PO Box 162, Toowong Qld 4066, Australia

If you are submitting original documents with your travel insurance claim, please remember to keep copies for your records.

Things you might need to provide

When claiming, you must give the insurer all the information and documentation they may request in order to properly assess any claim. Depending on the type of claim, this may include, but is not limited to, medical evidence, police reports, receipts, invoices, airline, train or bus tickets and luggage tags.

How to claim: Complimentary Overseas Travel Insurance

The Complimentary Overseas Travel Insurance 4 available with some credit cards is issued by Allianz Global Assistance and claims must be lodged with them for processing.

If you want to make a claim:

You must contact Allianz Global Assistance within 30 days or as soon as possible of returning home from overseas or interstate (even if you have previously reported the matter to Allianz Global Assistance), or if you are already home, contact us within 30 days or as soon as possible of learning of an occurrence (loss, damage or breakdown) that may result in a claim.

Things you might need to provide

In order for Allianz Global Assistance to confirm your eligibility for complimentary overseas travel insurance, you will need to have copies of relevant documents, including:

  • Your return overseas travel tickets
  • Your eligible credit card statement - simply login to Internet Banking to find and print the required statements
  • Any documentation they require to process your claim including, medical certificates, doctor and police reports, receipts, invoices, airline, train or bus tickets and luggage tags.

 

Tools
Complimentary credit card insurance
Things you should know

Travel Insurance is issued by AGA Assistance Australia Pty Ltd ABN 52 097 227 177 (trading as Allianz Global Assistance), as agent for the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 (Allianz). Westpac Banking Corporation ABN 33 007 457 141 arranges the insurance as agent of Allianz, but does not guarantee the insurance.

4. Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 2227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued an insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) which allows eligible Westpac cardholders to claim under it as third party beneficiaries. Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, limits and exclusions of the group policy are set out in the Westpac Credit Cards Complimentary Insurance Policy (PDF 297KB) which may be amended from time to time. Westpac does not guarantee this insurance.

 

4 Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 2227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued an insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) which allows eligible American Express Westpac Altitude cardholders to claim under it as third party beneficiaries. You must use your American Express Westpac Altitude Card to prepay $500 of travel costs in order to be covered under the overseas travel insurance. Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, limits and exclusions of the group policy are set out in the American Express Westpac Altitude Card Insurance Policy which may be amended from time to time. Westpac does not guarantee this insurance.