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Losing a loved one can be a difficult time so it’s important to focus on you and your family.


Notifying us of a bereavement

Before you notify us

We know this is a difficult time, and a difficult conversation. This summary of what you need to know and what to have ready before telling the bank about the loss of a loved one could really help.

How to contact us for support

Our estate management team  are here to support you during this difficult time. Find information on how to contact us in a branch or over the phone. 

What happens after you notify us

Understand what to expect when you notify us of the loss of a loved one, including the implications on deceased estate bank accounts, loans & superannuation.

Managing a deceased estate, funeral plans and the will

Deceased Estates Guide

Discover the essential checklist that will help you manage deceased estates with ease. Provide yourself with some clarity through this difficult time.

Bereavement Guide

When you’re dealing with a bereavement, we know you can feel pretty overwhelmed. Here’s a step-by-step process to make things as straightforward as possible.

Helpful checklists and resources

Knowing who to notify and understanding the different legal terms like Power of Attorney can be confusing. These handy checklists and frequently asked questions may help.

Dealing with grief and elder financial abuse 

Dealing with grief & loss of a loved one

Losing a loved one is never easy. We’ve put together some helpful tips on dealing with grief and some useful online resources that may help.

Terms you may come across

Need help with terminology? Our glossary of bereavement terms can help you make sense of the jargon.

Elder financial abuse

Financial abuse can happen to anyone, particularly to those who are dependent on others. Understanding the signs can help prevent or mitigate potential abuse.

Discussing death and your wishes with loved ones 

End-of-life planning

Discussions about death can be difficult, but planning early could help to ease the bereavement experience for your loved ones and make it simpler them to enact your final wishes when the time comes.

Beginning the conversation

Death is something we’ll all experience, but it’s sometimes a taboo subject. Learn about how to handle end of life discussions with family and friends.

What is inheritance?

Understand the laws of inheritance, the best way to invest if you have received inheritance, or the best way to provide for your family in the future.

Deceased Estate FAQs

Look at our step-by-step guide online at westpac.com.au/bereavement or download a copy (PDF 709KB). Share this with family or relevant parties. We need to know as soon as possible so that we can start to help you through the process. Please notify us either in person, online or in writing and when available, provide Westpac with a certified copy of proof of death and a Will, if applicable.

If there is no Will, the next of kin will need to act on behalf of the Estate or an Administrator will need to be appointed by the Supreme Court in the state or territory where the assets are held. Please contact your local branch with the Death Certificate, and explain to them that a Will has not been located. Refer to Step 2: Locating the Will.

It is highly possible that payments will need to be made to the deceased’s accounts in the months following their passing. Examples of these payments are Superannuation benefits, shares, tax refunds, lost super cheques in the Estate of deceased person’s name and so on. If an account is closed and then needs to be re-opened in the name of the deceased, this can be a complex, lengthy and time consuming process. Keeping accounts open ensures that funds can be easily accepted into the Estate.

No, all Power of Attorneys, Guardianships and authorised signatories cease once a person is deceased. Only the next of kin, or Executor/Administrator/Legal representative will be able to engage with the bank regarding the deceased’s accounts after their passing.

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