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Losing a loved one can be a difficult time so it’s important to focus on you and your family.


Before you notify us

We know this is a difficult time, and a difficult conversation. Being prepared will help. Here’s what you need to know and what to have with you.

Choose how to notify us

You might prefer to talk to us in a branch or over the phone. We are here to support you.

Step by step guide

When you’re dealing with a bereavement, we know you can feel pretty overwhelmed. Here’s a step-by-step process to make things as straightforward as possible.

Helpful checklists and resources

Knowing who to notify and understanding the different legal terms can be confusing. These handy checklists and frequently asked questions may help.

Notify us of the loss of a loved one

How the banking and wealth products of bereaved customers are affected after the notification of a bereavement

A Glossary of terms for the bereaved

Need help with teminology?  We have a glossary of terms which can help you make sense of the jargon.

End-of-life planning

Discussions about death can be difficult, but planning early could help to ease the bereavement experience for your loved ones and make it simpler them to enact your final wishes when the time comes.

Beginning the conversation

Why we should talk about death when we’re still healthy.

Elder financial abuse

Financial abuse can happen to anyone, particularly to those who are dependent on others. Understanding the signs can help prevent or mitigate potential abuse.

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