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Visiting our branches and temporary branch closures

Visiting Us in Branch

The Australian Government has introduced strict new requirements for social distancing and staying in our homes. If you need to come into a branch, we are happy to help you.

We kindly ask:

  • if you are experiencing flu like symptoms such as cough, sore throat, fever, or shortness of breath;
  • if you have arrived home from travelling internationally within the past 14 days;
  • if you live with someone who has travelled internationally within the past 14 days;
  • if you have travelled interstate within the past 14 days (applies in Tasmania, Western Australia, Northern Territory, South Australia and Queensland); or
  • if you have come into close contact or live with someone who has a confirmed case of COVID-19.

that you refrain from visiting us in branch today and instead let us assist you via online banking at or our mobile banking app.

Thank you for your understanding.

Temporary Branch Closures

Stay up to date with information about Westpac branches that are temporarily closed. Our online banking facilities remain available 24/7.

Please check for up-to-date information on ATM and Self Service options through locate us, as our ATM and Self Service features may have changed during this time.

Last updated: 3 December 2020

  • 242 Castlereagh St
  • Westpac Place, 275 Kent St
  • Cnr Pitt & Hunter
  • Market & Clarence St
  • Victoria Point


  • Tom Price (from 16 Dec)

Online Banking

Our Online and Mobile Banking App remain available 24/7. If you do not have Online banking set up, this page, How to bank with us Online and on Mobile, can help you get started. You can call our friendly Customer Care team on 13 20 32 for personal banking or 132 142 for business banking.

Things you should know

Eligibility conditions apply. Westpac customers who wish to utilise these special relief measures or need assistance should contact Westpac Assist on 1800 067 497 or speak with their Relationship Manager.

Interest rates are subject to change. Terms and Conditions and eligibility criteria apply.

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.