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If you were on a COVID-19 support package for your Personal Loan and your repayment pause is coming to an end, you’ll now need to start making repayments again. To help simplify the process, we’ve stepped it out below.

How to view your repayment details

If you’re registered for Online Banking:

  1. Sign in to Mobile or Online Banking as usual.
  2. Select the account you wish to find information on.
  3. Select 'Detail' tab on the app or the ‘Account Details’ tab on Online Banking.
  4. From there you’ll be able to see repayment details, including the amount and frequency.

If you’re not registered for Online Banking:

  1. Register for Online Banking.
  2. Once you’re registered, sign in to Mobile or Online Banking using your login details.
  3. Select 'Detail' tab on the app or the ‘Account Details’ tab on Online Banking.
  4. From there you’ll be able to see repayment details, including the amount and frequency.

Recommencing your repayments

  • If you haven’t cancelled your direct debit, these repayments will automatically restart.
  • If you cancelled your direct debit or had not set one up, you will need make manual repayments by transferring funds or using BPAY.
  • To set up direct debit, please use this request form or call us on 132 651.

Help to understand debt consolidation

Reduce financial stress, make your repayments more manageable and potentially reduce the costs.

Find out more