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A message to our customers

To our customers

For more than 200 years, Westpac Group has supported our customers and community through the good and tough times.

Our priority is to protect our people while remaining open for business so we can support you and the Australian economy through this difficult period.

We have been closely following advice from the Australian Government Chief Medical Officer to keep our people, customers and workplaces safe. We have implemented preventative hygiene measures across our business, and we have plans in place to keep our branches, call centres and online banking open.

An extra helping hand should you need it  

We understand the COVID-19 situation may create uncertainty or financial pressure for some of our customers. We care. And we can help.

That’s why we have released COVID-19 Customer Support, a range of support measures for personal and business banking customers. Financial assistance may be also available to reduce or defer your repayments in the short term.

If you have financial concerns, please contact us early so we’re aware of your situation and can support you through it.

Supporting your banking needs

  • Keeping branches open.  We are working hard to keep our branches open.  While there may be isolated branch closures over the coming period, we will have alternate options in place and a rapid response plan to re-open the branch as quickly as possible.
  • Phone banking, online banking and ATMs.  We have implemented plans to ensure Customer Care can remain open for all your banking needs. Our online banking service is available to bank anytime. When banking online, you are protected by the Westpac Protect™ Security Guarantee. We will also be continuing to fulfil and service our ATM network.
  • Our Relationship Managers are here to help.  Our team will remain available to help your business through this time, including via phone and video conference.

To speak to a Westpac Customer Care team member, call 132 032 for personal banking or 132 142 for business banking.

From the team at Westpac we wish you and your family best wishes to stay safe and healthy over the coming months. We’re here to help with your banking needs in any way we can. 


Peter King

Chief Executive Officer
Westpac Group

Things you should know

Eligibility conditions apply. Westpac customers who wish to utilise these special relief measures or need assistance should contact Westpac Assist on 1800 067 497 or speak with their Relationship Manager.

Interest rates are subject to change. Terms and Conditions and eligibility criteria apply.

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.