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COVID-19: Customer Support Package

A helping hand for our customers.

We understand this is a difficult time for our customers, business, and the community. We will continue to help as the COVID-19 situation evolves just as we have continued to help our customers for over 200 years. The measures in our coronavirus packages reflect our ongoing commitment to support customers through these challenging times.

Help for our Home Loan customers

To find out more or to apply for repayment deferral, please go to the Home Loans support page. To find out more about home loan interest rates, visit our Home Loan interest rates page.

Help for our Credit Card, Personal & Flexi Loan customers

To find out more or to apply for a 3-month pause on repayments and interest charges, please go to our Credit Card, Personal Loan or Flexi Loan support pages.

Help for our business customers

To find out more, please go to the Help for business customers page. The page allows you to review various support options, including information on the Australian Government’s JobKeeper Payment Scheme. You can also talk to your Relationship Manager.

Things you should know

Eligibility conditions apply. Westpac customers who wish to utilise these special relief measures or need assistance should contact Westpac Assist on 1800 067 497 or speak with their Relationship Manager.

The information on these pages does not take personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it and always seek expert advice.

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.