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COVID-19: Business support FAQs

This information will be updated regularly in response to your feedback and as the COVID-19 situation evolves.

Our COVID-19 support package

If you have already contacted us to make changes or cancel your business loan repayment deferral, you don’t need to take further action. We’re currently working through your request and will be in touch as soon as we can. 

You should be able to find everything you need to know on our COVID-19: Repayment deferrals page.

We’re here to help you work through the uncertainty of unemployment.

Visit our Navigating job loss page if you are thinking you might lose your income; to manage job loss and to prepare for your next role. We also have a job loss support guide (PDF 821KB) that you can download as you go through the stages involved in losing a job.

We’re here to help you work through the uncertainty of unemployment.

Visit our Navigating job loss page if you are thinking you might lose your income; to manage job loss and to prepare for your next role. We also have a job loss support guide (PDF 821KB) that you can download as you go through the stages involved in losing a job.

JobKeeper Payment scheme

If you’re an existing Westpac customer who is eligible for the JobKeeper Payment scheme and require cash flow support to pay your employees now while awaiting payment from the ATO, you might like to consider if our temporary JobKeeper funding could meet your needs.


 

Alternatives to banking in branch

You can now deposit a cheque up to $20K using the Westpac Mobile Banking app on your smartphone – subject to eligibility. Simply take a photo of the front and back of your cheque, tap in the amount, and submit it to be deposited. Find out more about Mobile Cheque Deposits. Terms and conditions apply.

 

If you are a sole trader or in a partnership and you have a Westpac bank account, you can register for online banking online. Companies have to complete and email an application form or visit a branch if you can.

Getting started is easy, starting with our registration page. With a few simple steps you can manage your business banking on desktop, mobile or tablet – and we have how to guides, FAQs, and videos to help you if you need it.

You can reset your password from the online banking sign-in screen. Simply select ‘Forgot customer ID or password?’ and follow the prompts.

Contacting us and staying in touch

You can access the latest information on our COVID-19 Customer Support page

or by visiting the Westpac Facebook page.


Don’t miss our free online banking webinar

Learn how to make the most of Westpac online banking – from the basics to handy time-saving accounting features.

Choose a date

Things you should know

 

1. Please read the Online Banking Terms and Conditions, or Phone Banking Terms and Conditions, at westpac.com.au before making a decision and consider whether either of these products are right for you.