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COVID-19: Business support FAQs

This information will be updated regularly in response to your feedback and as the COVID-19 situation evolves.

Our COVID-19 support package

We’ve received a high volume of applications and appreciate our customer’s patience. We are reviewing applications as quickly as possible and will confirm whether an application has been accepted. 

Eligible small business customers that need additional support at the expiry of their business loan repayment deferral period can apply to extend their repayment deferral period by up to four months. Extension of the deferral period is subject to eligibility criteria and further credit assessment. For those currently with business loan repayment deferrals in place, we will be in touch with you prior to the deferred payment period ending to let you know the options available if you require additional support.

If you have already contacted us to make changes or cancel your business loan repayment deferral, you don’t need to take further action. We’re currently working through your request and will be in touch as soon as we can. 

You should be able to find everything you need to know on our COVID-19: Repayment deferrals page.

Eligible merchant customers will have selected fees refunded automatically each month for 3 months, starting in April 2020.

For more details, including inclusions and exceptions, please go to our COVID-19: Merchant terminal fee relief page. 

If you have a home or investment property loan in the name of a company, trust or SMSF, you can apply to have your repayments deferred for three months. A three-month extension may also be available, subject to eligibility criteria and approval. To find out more and apply online visit our COVID-19: Home loans page.

We’re here to help you work through the uncertainty of unemployment.

Visit our Navigating job loss page if you are thinking you might lose your income; to manage job loss and to prepare for your next role. We also have a job loss support guide (PDF 288KB) that you can download as you go through the stages involved in losing a job.

Westpac has a dedicated COVID-19 Customer Support page featuring information that’s continually updated.


Further information, including details of the support for businesses provided by Westpac and the Australian Federal and State Governments, can be found on our COVID-19: Help for business customers page. 

Business continuity and cash flow

In addition to providing a package of support measures to assist businesses impacted by COVID-19, Westpac has an online library of ‘Help for your business’ articles covering a wide range of topics including many that specifically address Responding to COVID-19

The situation surrounding COVID-19 (coronavirus) is uncertain and changes frequently. Keeping up to date with government responses and knowing what you can do to look after yourself and family, your people and your business is a priority.

Here are some tips that may help:


Tips for your business:

  • Think about where your business risks might come from – trade and cash flow disruption through supply chain challenges, sick staff, general downturn, for instance. The support measures detailed in the COVID-19: Help for business customers page could help with cash flow and other financial issues.
  • Consider seeking independent professional advice about, for example; your cashflow, your leave entitlement exposure, and investment plans.

JobKeeper program

If you’re an existing Westpac customer who is eligible for the JobKeeper program and require cash flow support to pay your employees now while awaiting payment from the ATO in May, you might like to consider if our temporary JobKeeper funding could meet your needs. 


Alternatives to banking in branch

You can now deposit a cheque up to $20K using the Westpac Mobile Banking app on your smartphone – subject to eligibility. Simply take a photo of the front and back of your cheque, tap in the amount, and submit it to be deposited. Find out more about Mobile Cheque Deposits. Terms and conditions apply.


If you are a sole trader or in a partnership and you have a Westpac bank account, you can register for online banking online. Companies have to complete and email an application form or visit a branch if you can.

Getting started is easy, starting with our registration page. With a few simple steps you can manage your business banking on desktop, mobile or tablet – and we have how to guides, FAQs, and videos to help you if you need it.

You can reset your password from the online banking sign-in screen. Simply select ‘Forgot customer ID or password?’ and follow the prompts.

Contacting us and staying in touch

You can access the latest information on our COVID-19 Customer Support page

or by visiting the Westpac Facebook page.

Don’t miss our free online banking webinar

Learn how to make the most of Westpac online banking – from the basics to handy time-saving accounting features.

Choose a date

Things you should know


1. Please read the Online Banking Terms and Conditions, or Phone Banking Terms and Conditions, at before making a decision and consider whether either of these products are right for you.