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Customer Support update

What you need to know

If you are experiencing financial difficulty due to COVID-19, we may be able to provide a tailored solution that will give you the support you need to get back on track.

This may include:

  • repayment deferrals
  • reduced payments for a period of time
  • interest rate reductions
  • loan term extensions
  • fee waivers
  • restructuring of debt


If you’re financially impacted by COVID-19 and seeking support, call our Assist team on 1800 067 497, Monday – Thursday 8am - 7pm and Fridays 8am-5pm. Personal customers can also apply online.

Business Support update

We have support measures to help our business customers with their cash flow needs during the COVID-19 lockdowns.

If your business is experiencing financial difficulty as a result of government health orders or COVID-19 related lockdowns, we're here to help. 


There are various assistance measures available depending on your business’ circumstances. Learn more about the support available or contact Business Assist on 1800 067 497, Monday – Thursday 8am - 7pm and Fridays 8am-5pm.

Mobile and Online Banking – Supporting your banking needs through times of uncertainty

It’s important to us we get our customers banking digitally to support your banking needs. You can bank securely using Westpac Online and Mobile Banking anytime, anywhere. You can check your account balance, pay bills and transfer funds.
Getting Started with Mobile and Online Banking (PDF 1MB)

Arm yourself against COVID-19

At Westpac we want to help keep our employees, their families, and all Australians safe as we play our part to support Australia’s pathway to reopening. One of the most effective ways to do this is through vaccination (subject to your own personal medical advice).

You can visit the Department of Health website to find all the details on the vaccines available in Australia, and to check your eligibility visit

It takes every one of us doing our part to defend us from this virus and getting vaccinated is an important step. Thank you for doing your part to help keep our community safe. Please stay safe and keep well.

We’re here to help

Help for business customers

To reflect the longer impact of Covid-19, we have financial support options available for eligble small business owners.

Supporting your banking needs

You can bank securely anytime, anywhere via the Westpac App*. It’s quick and simple to register.

Preventing fraud and scams

Digital security is our priority with 24/7 monitoring and alerting capability in place to keep you secure when banking^.

Financial support: getting back on your feet

Your financial recovery is important to us

Our practical solutions and tools are aimed at helping you get back on track following tough times.

Find out more

Help with your money when it matters

Things you should know

Eligibility conditions apply. Westpac customers who need assistance should contact Westpac Assist on 1800 067 497 or speak with their Relationship Manager.


*Please read the Online Banking Terms and Conditions, or Phone Banking Terms and Conditions, at before making a decision and consider whether either of these products are right for you.


^ If your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions. This includes keeping your sign-in details (including passwords, Westpac Protect™ SMS codes and SecurID® Token codes) private. You must inform us immediately if you suspect the security of your access details has been compromised, or you suspect an unauthorised transaction or potential fraud on your accounts.

The information on these pages does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it and always seek professional expert advice.

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.