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Customer Support update

What you need to know

If you are experiencing financial difficulty due to COVID-19, we may be able to provide a tailored solution that will give you the support you need to get back on track.

This may include:

  • repayment deferrals or reductions for a period of time
  • interest rate reductions
  • loan term extensions
  • fee waivers
  • restructuring of debt

If you are a personal customer you may apply using this form. If you are a business customer, please call 1800 067 497.

Update for our Business customers

We’ve rolled-out a new support measure to help our business customers with their cash flow needs during the COVID-19 lockdowns.

Eligible existing business customers can request an interest free temporary overdraft up to $15,000 on a maximum 45-day term to help with access to funds while government support flows-in.

If your income has been significantly reduced by the latest lockdown restrictions, you can find more information here about the support available.

Mobile and Internet Banking – Supporting your banking needs through times of uncertainty

It’s important to us we get our customers banking digitally to support your banking needs. You can bank securely using Westpac Online and Mobile Banking anytime, anywhere. You can check your account balance, pay bills and transfer funds.
Getting Started with Mobile and Online Banking (PDF 1MB)

Arm yourself against COVID-19

At Westpac we want to help keep our employees, their families, and all Australians safe as we play our part to support Australia’s pathway to opening up. One of the most effective ways to do this is through vaccination (subject to your own personal medical advice).

You can visit the Department of Health website to find all the details on the vaccines available in Australia, and to check your eligibility visit

It takes every one of us doing our part to defend this virus and getting vaccinated is an important step. Thank you for doing your part to help keep our community safe. Please stay safe and keep well.

We’re here to help

Help for business customers

To reflect the longer impact of Covid-19, we’ve scaled up our support for eligible small business owners.

Supporting your banking needs

You can bank securely anytime, anywhere via the Westpac App*. It’s quick and easy to register.

Preventing fraud and scams

Digital security is our priority with 24/7 monitoring and alerting capability in place to keep you secure when banking^.

Financial support: getting back on your feet

Your financial recovery is important to us

Our practical solutions and tools are aimed at helping you get back on track following tough times.

Find out more

Help with your money when it matters

Things you should know

Eligibility conditions apply. Westpac customers who need assistance should contact Westpac Assist on 1800 067 497 or speak with their Relationship Manager.

Interest rates are subject to change. Terms and Conditions and eligibility criteria apply.

*Please read the Online Banking Terms and Conditions, or Phone Banking Terms and Conditions, at before making a decision and consider whether either of these products are right for you.


^ If your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions. This includes keeping your sign-in details (including passwords, Westpac Protect™ SMS codes and SecurID® Token codes) private. You must inform us immediately if you suspect the security of your access details has been compromised, or you suspect an unauthorised transaction or potential fraud on your accounts.

The information on these pages does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it and always seek professional expert advice.

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.