Why do we need your phone number?
Please provide the best number (including area code) to call you on, in case we need to contact you about the information you have entered in this tool.
What is a service provider?
Service providers are those companies which you are registered with for a particular service, E.g. a phone company, health fund or gym.
What is a direct debit?
This is a payment FROM your account, arranged (with your permission) by the organisation receiving the payment.
What is a direct credit?
This is a payment TO your account, arranged (with your permission) by the organisation or individual sending you the payment. E.g. your salary, share dividend payments or rental income.
What is my lodgement reference?
The lodgement reference is provided by the service provider to identify your account with them. You can find this on the payment summary provided to you by your previous financial institution.
Where can I find my BSB?
Your BSB can be located on your most recent statement or advice slip for your account.
What are additional signatories?
Some business accounts are set up requiring more than one person to authorise transactions on them. These authorisers are referred to as signatories of the account because their authorisation is required before money can be taken out of the account. This is to increase the security of the account and your letters must be signed in accordance with the account’s operating authority. For example, all authorised signatories must act and sign together or any two signatories acting jointly may provide instructions on the account.
What is a periodical payment?
Periodical payments are standing instructions given to your financial institution to pay the same amount on a regular basis from your account. For example, "on a monthly basis, debit my account and pay my rent".
Where can I find the DE User ID?
The DE User ID is a unique identifier allocated to organisations in Australia who use Direct Entry system to make debit or credit transactions. You can find the DE User ID on the payment summary of your account transactions provided to you by your financial institution.
How do we ensure your protection with SSL?
Your privacy is our priority and we make sure that the personal information you submit to us online remains strictly confidential. We ensure your protection with Secure Sockets Layer (SSL) which scrambles your data, so that it is unreadable by third parties. It does this by: 1. Server authentication. The web server sends a digital certificate to your computer so that you can be sure of its identity. 2. Client authentication. Your computer in turn authenticates itself to the server by showing its digital signature. 3. Encryption connection. During the Internet connection, data is encrypted (i.e. scrambled) so that only your computer and the web server can understand the contents. This prevents other Internet users from intercepting the information sent between you and the web server.
Westpac Online (technical issues) - 1300 655 505 (8am - 8pm, 7 days a week) from anywhere in Australia
Westpac Online from overseas - Dial the international access code then (+61 8) 8424 8490
Cardholder enquiries 1300 651 089 (8am - 8pm, 7 days a week)
Personal account enquiries 132 032 (8am - 8pm, 7 days a week)
Business account enquiries 132 142 (8am - 8pm, Monday to Friday)
1800 prefixed numbers are FREECALL in Australia. 13 prefixed numbers are the cost of a local telephone call in Australia.