FAQs

Online Keypad Removal (9)

• Why are we removing the Online Keypad?

  The removal of the keypad is in response to our customers asking for a faster and seamless sign in experience...

• Does the removal of the Online Keypad mean it is less secure now?

  The online keypad was initially put in place as a strong form of security. Westpac have made many improvements to security since introducing the keypad in 2006...

• With the removal of the online keypad, I’m concerned about keylogger software, what does Westpac do to protect me?

  Westpac introduced the online keypad to help protect the way your password was entered to our website in defence against keylogger software.

• Have you changed the password length or requirements with the changes to the Online Keypad?

  The password length and parameters has not been changed...

• If I have Westpac Live sign-in screen set up in my Favourites and sign-in after the Online Keypad removal, will the link to the sign-in screen still work?

  Yes, this link to the Westpac Live sign-in screen should still work. If it does not...

• I am using an unsupported browser and the Westpac Live sign-in page does not display correctly, what should I do?

  In order to access Westpac Online Banking, make sure you're using the most recent version of your preferred browser. ..

• If I have other partnering site access from Westpac Live e.g. BT Super or Single sign-on (SSO) access to Westpac Online Investing will this affect my login credentials that I have previously set-up?

  No, this change will not impact existing login credentials already established and SSO will work the same as it does today...

• How will I know that the change has taken place?

  You will see a new look sign in page and message above confirming that the page has changed.

• Does this mean the online keypad will be replaced if my session has timed out?

  Yes, we have removed the online keypad throughout Westpac Live E.g...