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Frequently Asked Questions


We’ve removed a few features for iPhone users which weren’t commonly used – things like Siri Banking, iMessage, Apple Watch App, Travel companion and Pay to Mobile. All other features remain.

The new smart search bar can help you find what you’re looking for and the new icons at the bottom of the screen like Cards, Profile and $, house all of the services you need.

Using the new app

You can find these details at the top of the screen when you tap on an account.

Sign out is now located in ‘Profile’ – but the app will automatically sign out after 10 minutes of inactivity to help keep things safe and secure.

Go to Profile > Settings > PayID and add your mobile number. If you already have PayID set up with another financial institution, you’ll first need to let them know that you want to change the account that your PayID is linked to.

Cardless Cash is available on the Quick View screen (if enabled), otherwise it’s located under the red ‘Payments’ $ icon once you’ve signed in.

Yes, all existing recurring payments or direct debits will continue as normal. Recurring payments can be found in the payment list accessed via the bottom of your dashboard or in the profile menu - just tap Profile > Payments.

Tap Profile > Settings > Wallpaper and choose from a range of wallpapers. You’ll see the new image on your home screen. You can also use the new search bar to search ‘Wallpaper’ then just follow the prompts.

Tap Profile > Settings > Quick View then turn on and choose the account/s to view. You can also turn on Quick Transfer if you want to be able to make drag and drop transfers between your accounts in Quick View.

Open the relevant account and tap the information icon in the top right-hand corner, you can then edit the Nickname – this will also allow you to view the accounts in alphabetical order.

You can view your eStatements by tapping Profile > Documents > Statements, or search ‘statements’ via the search bar.

To switch to eStatements, go to Profile > Settings > Statements. You can also search ‘eStatement settings’.

You can no longer make a ‘Pay to Mobile’ payment within the app. However, it is available within Online Banking. You can continue to make payments to mobile numbers registered as PayID payees.

To use the drag and drop feature you will need two accounts which are both eligible for fund transfers – not all accounts are eligible:

1.      Hold your finger/press on the account until the $ icon appears

2.      Drag into the account you want to transfer into

3.      Enter the amount you want to transfer

Yes, you can. You’ll notice the new smart search bar will make it easier to find most things. For example, if you want to make a payment to Julie, just type ‘Pay Julie’ and select the right Julie to proceed.

We have modified the way you view your transactions from Quick Balance. Just select the account you wish to view, sign in, and you will automatically be taken in to that account page to view your transactions.

  1. Sign into the app
  2. Search for sign in settings
  3. Select ‘Customer ID and password’

By removing your customer number, you will need to re-enter each time you sign in to the app.

No, to set up Quick Balance:

  1. Sign into the app
  2. Search for ‘Quick view’
  3. Toggle Quick view on
  4. Select the accounts you would like to view

Alternatively, if you use 4 digit PIN, fingerprint or FaceID to sign in, you will be taken directly to the dashboard showing all account balances.