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What do I do if my Worldwide Wallet is lost or stolen?


If you’ve misplaced your card(s), you can lock and unlock your card(s) instantly at your convenience through the Westpac App or in Online Banking.

If your card has been lost or stolen, you’ll need to notify us immediately to cancel your card. You can contact us 24 hours a day, 7 days a week on these numbers:  1300 797 470 (within Australia)  +61 2 9155 7744 (from overseas)

The good news is if you have your spare card handy, you can continue to use it to access your funds. When travelling, it’s a good idea to keep your cards separate, in case one is lost or stolen.


Travelling overseas?

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