FAQs
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How can I confirm if my payments have been processed?
When you have requested your payments with Google Assistant you will receive the following confirmations:
“Paid” – Your payment has been processed.
“Processing” – Your payment is being processed.
“Awaiting Processing” – Your payment is pending approval, such as approval from another account holder if you have a joint account.
Online Banking
Learn more about Online BankingThings you should know
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Westpac's security guarantee
To enjoy the benefit of our security guarantee, you need to comply with Westpac's Online Banking Terms and Conditions (PDF 313KB). Read the detail about your access codes, passwords and SecurID tokens. Always adhere to manufacturers’ software and support to ensure your mobile devices are covered by the latest software and security updates.