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I have additional questions about my eligible account. Can I use the Westpac Action for general customer service support?

The Westpac Action is not able to assist you with customer service requests. For help, you can call us on 1300 655 505, or on (+61 2) 9155 7700 if calling from overseas.

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Westpac's security guarantee
To enjoy the benefit of our security guarantee, you need to comply with Westpac's Online Banking Terms and Conditions (PDF 296KB). Read the detail about your access codes, passwords and SecurID tokens. Always adhere to manufacturers’ software and support to ensure your mobile devices are covered by the latest software and security updates.