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Putting a name to a place

Businesses, like your local cafe, sometimes trade under a different name to the one they registered. So, you might not always recognise the name on your statement.

To help you identify these purchases, you can use the Look Who’s Charging feature. You’ll see more details like: 

  • The trading name and logo
  • A map of the transaction location
  • An address, phone number, and website if available

How do I dispute a card transaction?

You can do this in Online Banking or the Westpac App. If the transaction is pending, wait until it clears.


  • Select the transaction
  • Select Dispute transaction



Need to download the Westpac App?

Things you should know

Read the Westpac Online Banking Terms and Conditions (PDF 503KB) at before making a decision and consider whether the product is right for you. 


The merchant information has been provided by Look Who's Charging. Westpac cannot guarantee the accuracy or completeness of this information. Found a mistake or something missing in these merchant details? Send them a message.