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I don't remember my Customer ID, where can I find it?

Please note, you’ll need:

  • Your Westpac debit card, credit card or handycard
  • Your registered mobile number to receive your Westpac Protect™ SMS code or your SecurID® token. Not registered for Westpac Protect™ SMS code? Find out how to register.


You can also find your Customer ID:


Step 1. Go to the Online Banking Sign in screen and select forgot customer ID or password

Step 2. Click I have forgotten my “Customer ID”, fill in all fields and click Next

Step 3. Enter the SMS Code you would’ve received via SMS to your registered mobile number and click Authorise

Step 4. Your Customer ID will be displayed

Step 5. Click Send SMS if you would like to send your Customer ID to your registered mobile number.


It can be found towards the top of your Westpac Account Statement or in an email that you received when you opened an account or registered for Westpac Online Banking.


Tap 'Contact us' from your Westpac App to call us and get through to who you’re after faster or call 132 032.