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How do I change my password?

If you have forgotten your password, there are 3 ways it can be reset:

  1. Online, if registered for a security device you can reset your password instantly.
  2. Using the Forgot? link next to the password on your mobile. If you have set up simple sign in using a 4 digit passcode, then go to Sign in with your password.
  3. Not registered? You can register online or Call 132 032 from within Australia, or +61 2 9155 7700 from overseas.


It is recommended that you change your Online Banking password regularly.


To change your password via Westpac Mobile Banking:

  1. Sign in to Westpac Mobile Banking
  2. Go to Services and Security > Security and access > Change password