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Writing for digital is not about 'your' reputation or grasp of language - it's about writing for your audience so they can successfully complete their task online in the quickest and easiest way possible.
Around 44% of Australian adults do not have the literacy skills needed to help them with everyday life, making daily tasks difficult. So it's important to take complicated information and explain it in a way that your larger audience can understand. When writing:
Write with empathy. Put yourself in your customer's shoes and write to inform, educate, guide and empower. Write with honesty and integrity.
Users scan read pages to find what they're looking for/what's relevant to them. Copy needs to be simple, clear and concise. Readers will look for visual clues to help them find what they are looking for. You should use:
Our language should be clear so users with a disability are confident they can access information on our products and services online.
Headings and subheadings are important as they communicate the structure of infomation on a page. They must follow a logical structure and mustn't be used purely for visual effect.
Read more on Content accessibility principles from Accessibility Oz.
This depends on your subject matter. If writing about a product, service, article or FAQ copy should be engaging, concise and relevant. "Cut out the crap" ('Voice Box' in the ) - this means no corporate fluff.
A general rule of thumb is that digital content should be at least 50% shorter than it's paper equivalent. Mobile should be even shorter. Why?
Most sentences have three parts:
With the passive voice the subject is acted on.
With the active voice the subject of the sentence performs the action.
Passive: The book was returned to the library by Maria
Active: Maria returned the book to the library
Using the active voice can make writing clearer and more engaging. It can also help reduce word count.
Test, test and retest. We can only learn to write copy that works by monitoring and measuring analytics.
Also, make sure your copy works on mobile if your page is responsive.