Getting help overseas
If you need to contact us while you’re overseas, you can contact us at any time on the numbers below.
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If your credit card is lost or stolen while you’re away

You can lock it instantly in Online Banking or the Westpac App while you search or report it lost/stolen. Add an overseas address to your profile before completing the report to have it sent to you overseas.

Report card lost/stolen

Or if you need your replacement credit card urgently, please call us on:

Please note that calls made from mobile phones or hotel rooms may attract additional charges.

If expedited courier services are required there may be additional charges involved.

Use your new card immediately

You can use a digital version of your card and add it to your digital wallet immediately after your replacement card is re-issued – search Digital Card within the Westpac App.[#]

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Report a lost or stolen card
You'll need your 8-digit customer number and password
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Report card lost/stolen now
[BVAR#wlive-domain]/secure/banking/servicerequests/reportloststolencard
Report card lost/stolen now
[BVAR#cms-domain]/app/banking/deeplink?screenId=reportLostStolenCard&param0=0&targetpath=https%3A%2F%2Fbanking.westpac.com.au%2Fsecure%2Fbanking%2Fmobile%2Floadview%3FscreenId%3DreportLostStolenCard%26parameters%5B0%5D.key%3Did%26parameters%5B0%5D.value%3D0
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Place your card on hold
Misplaced your card?
Lock your card temporarily until you find it.
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Lock your card now
[BVAR#wlive-domain]/secure/banking/servicerequests/cardonhold
Lock your card now
[BVAR#cms-domain]/app/banking/deeplink?screenId=cardOnHold&param0=0&targetpath=https%3A%2F%2Fbanking.westpac.com.au%2Fsecure%2Fbanking%2Fmobile%2Floadview%3FscreenId%3DcardOnHold%26parameters%5B0%5D.key%3Did%26parameters%5B0%5D.nativeKey%3Did%26parameters%5B0%5D.value%3D0
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Things you should know
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