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From 30 September 2026, we're making changes to some Westpac Credit Card fees and rates, including updates to the Rewards Points program. Find out more

From 1 October 2026, we’re making changes to the Westpac Credit Cards Complimentary Insurance Policy. Find out more

Important notice
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If you have an Altitude Black credit card, you can escape the crowds and relax in an airport lounge with two complimentary airport lounge passes per year.

  • For Altitude Black cardholders who select Altitude Rewards, these are via the Priority Pass program.
  • For Altitude Black cardholders who select Altitude Qantas, this is via the Qantas Lounge invitations.
  • For Altitude Black cardholders who select Altitude Velocity, this is via the Virgin Australia Domestic Airport Lounges.
Heading overseas soon? Here’s our checklist for before you go

Priority Pass - for Altitude Black customers who select Altitude Rewards

Priority Pass is the world’s largest independent airport lounge access program, giving members access to 1000+ airport lounges around the globe covering over 500 cities in 130 countries.
To receive your two complimentary lounge visits within each 12-month period of your Priority Pass[#] membership, you need to have a Westpac Altitude Black Mastercard®, and enrol in the Priority Pass program. You are eligible for one complimentary Priority Pass membership with your Westpac Altitude Black Mastercard, saving you the US$99 on the Priority Pass annual fee.

Once you’ve enrolled, you will receive a physical Priority Pass card in the mail and your complimentary Digital Membership. Your two complimentary annual lounge visits will be loaded to your Priority Pass Membership account.

  • The two complimentary airport lounge visits are within each 12-month period of your Priority Pass membership and can only be used by the primary cardholder including extending one airport lounge visit to a travel companion.
  • Visits in excess of your two complimentary passes will be directly charged to your Westpac Altitude Black Mastercard at the current member/guest visit fee which can be found on the Priority Pass website https://www.prioritypass.com/join-prioritypass.
  • Enrol now

If you've enrolled and haven't received your physical Priority Pass card and/or you have enquiries about the Priority Pass program contact Priority Pass by visiting the Contact Us page on www.prioritypass.com.

Qantas Lounge Invitations – for Altitude Black customers who select Altitude Qantas[#]

To be eligible for the two complimentary Qantas Club Lounge invitations, you must first register and then use your Altitude Black Card in Australia to purchase selected Qantas products and services directly with Qantas.

Selected Qantas products and services are the following items purchased directly from Qantas: Qantas passenger flights (with a QF flight number), Qantas Frequent Flyer and Qantas Club membership joining and annual fees. Excludes Jetstar, Qantas Holidays, Qantas branded non-airfare products and any Qantas products and services not purchased directly from Qantas.
You’ll receive these Qantas Lounge invitations each year following that year’s first purchase on selected Qantas products and services.

To use your lounge passes you will need to show an eligible Qantas or Jetstar flight ticket for travel on that day.

Invitations are not valid in Qantas Domestic Business Lounges, oneworld® alliance lounges, partner airline and associated lounges and are subject to the Qantas Club Terms and Conditions.

For Altitude Black customers who have selected Altitude Qantas, register to receive your lounge passes.

Virgin Australia’s Domestic Lounge Passes – for Altitude Black customers who select Altitude Velocity[#]

To be eligible for the two complimentary Virgin Australia Domestic lounge passes, you must have provided Westpac with your Velocity Frequent Flyer number and then make a direct spend at Virgin Australia each year from your card open date.

The Virgin Australia Domestic Lounge Passes will then be available in your Velocity Frequent Flyer account within 10 business days, ready for you to enjoy the next time you travel domestically with Virgin Australia. Lounge passes are valid for 12 months from date of issuance.

Qantas Club Complimentary Invitations - FAQs
Complimentary Invitations are accessible via Qantas’ online Complimentary Invitations Portal. For more FAQs on Qantas Club Complimentary Invitations, visit qantas.com/freeloungeinvite.
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Why did we move to digital Qantas Club Complimentary Invitations?
  • Save time. No more waiting for the post to arrive, receive an email notification when your Complimentary Invitations are ready.
  • Always accessible. Don’t worry about misplacing your Complimentary Invitations or forgetting them at home, once you’ve linked your Complimentary Invitations to your flight, you can access the lounges with your boarding pass[#].
  • Share your invitations. If you’re travelling with a companion, you can transfer your Complimentary Invitations to another Qantas Frequent Flyer member and enjoy the lounge with a friend.
How do I become eligible to receive Qantas Club Complimentary Invitations?
As a Westpac Altitude Black Mastercard cardholder earning Qantas Points, you are eligible for two Qantas Club Complimentary Invitations within each 12-month period of your anniversary registration date when you register your Altitude Black Mastercard via loungepass.altitudeblack.com.au and use your card in Australia to purchase selected Qantas products and services. Selected Qantas products and services are the following items purchased directly from Qantas: Qantas passenger flights (with a QF flight number), Qantas Frequent Flyer and Qantas Club membership joining and annual fees. Excludes Jetstar, Qantas Holidays, Qantas branded non-airfare products and any Qantas products and services not purchased directly from Qantas.
How do I collect my digital Qantas Club Complimentary Invitations?
Within 14 days of meeting eligibility criteria, Qantas will send you a confirmation email advising you that your Complimentary Invitations are ready to use. Once this email has been received, you can view and manage your Complimentary Invitations by logging in to Qantas’ Complimentary Invitations Portal using your Qantas Frequent Flyer account login details.
How do I access the lounges?

Log in to the Complimentary Invitations Portal using your Qantas Frequent Flyer account and link your Complimentary Invitations to an eligible flight booking at least 24 hours prior to departure. To link your Invitation, click “Link invitation” next to the eligible flight[#] and select the available Complimentary Invitation you wish to access - take note that the type of Complimentary Invitation determines which lounge you can access. You will receive a confirmation email advising that your Invitation has been linked. Simply present the email with your boarding pass at the lounge entry.

A Complimentary Invitation will disappear from the Complimentary Invitations Portal on the day after its Expiry Date.

Access and use of Qantas Lounges is subject to Qantas Club Complimentary Invitations Terms and Conditions. For more information, visit qantas.com/freeloungeinvite.

What is the Complimentary Invitations Portal?

This Complimentary Invitations Portal is where you can view and manage your available Complimentary Invitations. You can:

  • Link an invitation to an eligible Qantas or Jetstar flight[#]
  • Unlink a linked invitation
  • Transfer an available invitation to another active Qantas Frequent Flyer member[#]
  • Purchase a Lounge Access Pass for other people in the same Booking if eligible
When will I receive my Qantas Club Complimentary Invitations?
Your two Qantas Club Complimentary Invitations will be available within 14 business days of you meeting eligibility criteria and an email notification will be sent to your nominated email address with your Qantas Frequent Flyer account.
Can I still receive paper Qantas Club Complimentary Invitations?
No, paper Qantas Club Complimentary Invitations are no longer issued.
What if I am not a Frequent Flyer member?
To redeem your Qantas Club Complimentary Invitations, you must be a Qantas Frequent Flyer member. If you are not yet a member, register for your Frequent Flyer membership at qantas.com/joinffwestpac. If you are an Altitude Black Mastercard cardholder, membership is complimentary and your joining fee of $99.50 will be waived.
How do I link my Qantas Frequent Flyer to my credit card?
Please call Westpac on 1300 651 089, 8am - 8pm, 7 days a week to link your Qantas Frequent Flyer number to your credit card.
Why haven’t I received my confirmation email?
You must have first registered via loungepass.altitudeblack.com.au if you are an Altitude Black Mastercard cardholder and met eligibility criteria[#]. If you have any questions regarding eligibility, contact Altitude Rewards on 1300 887 820, 8am – 8pm (AEST), Monday to Friday excluding National Public Holidays.
What happens if my flight is cancelled and I have linked my Invitation?
In the event of a flight cancellation, or changed circumstances, your Complimentary Invitations may become available for reinstatement subject to qualifying conditions. Visit qantas.com/freeloungeinvite for more information.
Can I transfer my Complimentary Invitations?
Yes, you may transfer your Complimentary Invitations online to another Qantas Frequent Flyer member via the Complimentary Invitations Portal[#]. For more information, visit qantas.com/freeloungeinvite.