We are currently experiencing a high volume of calls as a result of COVID-19, but we are here to help. If you are concerned about your Home Loan repayments, please go to the home loans support page. If you are a Business customer and need help, please go to the business relief page.
Westpac General Electric requires a username and password
We're sorry but the user name or password you entered was incorrect. This means we couldn't authorise access so please check your details and try again.
If you still have problems logging in, refresh (Ctrl + F5) your browser or contact us.
In this section we provide information and forms for opening new Westpac accounts, making changes to your accounts signatories and what we suggest if you are looking to close a Westpac account.
Documents required to establish Australian Dollar Accounts and Foreign Currency Accounts
To add / delete account signatories a vault request is required on a Company letterhead signed by two Delegated Officers as per Delegation of Authority.
When adding account signatories, a specimen signature of new account signatories must be included in the vault request.
If manual signers are no longer required, please include operating rule for bank account in a vault request on a Company letterhead.
All new account signatories are required to complete Westpac identification process.
To close an Australian dollar bank account or foreign currency bank account, we will require a vault request on a Company letterhead signed by two delegated officers.
The following information must be included in the vault request:
Under the Anti Money Laundering / Counter Terrorism Financing Act Westpac Group is required to collect and verify Customer Identification information, for any new customers on-boarded.
You should only complete a CIC form if the account you are opening is in a different or new name from what Westpac would already have on record. If you are unsure whether you need to complete a CIC please contact your Westpac representative.
AML/CTF - Westpac Group policy
Westpac’s Customer Information Certificates are designed to assist in collecting relevant information for each of the different Entity Types on-boarded by Westpac to ensure we meet our AML/CTF compliance requirements. There is a separate Customer Information Certificate (CIC) for each Entity Type, as listed in the table below.
Note: Based on recent AML Regulatory changes, the CIC forms have changed to collect additional information. These regulatory changes come into effect on August 17th. As such, if you have printed a form pre 17 August and don’t return it to your bank representative until post 17 August, we will be required to collect additional information from you.
To complete the CIC forms using the online portal, please use New CIC Request.
Complete the appropriate Entity Type Customer Information Certificate, and forward it together with the required Account Opening forms to your Client Enquiry Manager, ensuring all the required information has been completed.
You may be required to supply additional identification documentation to support in verifying your identity i.e. certified copy of the Trust Deed for Trust Accounts.
Your Client Enquiry Manager can provide guidance on your identification and any additional documentation requirements.
Your Client Enquiry Manager can assist you in determining the correct CIC for your entity type.
Individuals transacting on an account will be required to be Westpac Identified. Please have them present their identification documentation at their local Westpac Branch. Once they have been identified, please contact your Client Enquiry Manager and provide them with the new Customer Number.
A certified copy means an identification document that has been certified as a true and correct copy of an original document by an approved certifier (refer below for approved certifiers).
The document below has been prepared for customers to provide guidance on the process for certifying identification documents. This document is for Australian registered/resident customers only. Customers registered/residing overseas must refer to the applicable Certified Copy Certificate for instructions.
The approved certifier must certify that the photocopy is a true and correct copy of the original by writing on and signing the photocopy as follows:
I, [full name of approved certifier], a/an [select appropriate from list of approved persons below], certify that this [name of document] is a true and correct copy of the original. [Signature and date]
I, John Citizen, a Justice of the Peace, certify that this Trust Deed is a true and correct copy of the original.
The following persons are approved by the Bank to certify identification documents:
Overseas customers must provide a completed applicable WIB Certified Copy Certificate and can only use the following category of certifiers: