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Westpac accounts

In this section we provide information and forms for opening new Westpac accounts, making changes to your accounts signatories and what we suggest if you are looking to close a Westpac account.

New digital forms

Westpac have launched new digital forms for an efficient, easy and fast experience.

Find out more about the experience to start.

Opening Accounts

Documents required to establish Australian Dollar Accounts and Foreign Currency Accounts

  • Account opening Request
  • Written Consent of the Board of Directors (Delegation of Authority to GE Corporate Treasury)
  • Notice of authority referred to by GE as Annexure A
  • Completion of Company identification online using AVOKA and supporting information/documents
  • FACTA Annexure
  • Optional – Letter to add legal entity/account to IDOL facility which GE refers to as Cash Pool.

Managing account signatories

To add / delete account signatories a vault request is required on a Company letterhead signed by two Delegated Officers as per Delegation of Authority.

When adding account signatories, a specimen signature of new account signatories must be included in the vault request.

If manual signers are no longer required, please include operating rule for bank account in a vault request on a Company letterhead.

All new account signatories are required to complete Westpac identification process.

Closing bank accounts

To close an Australian dollar bank account or foreign currency bank account, we will require a vault request on a Company letterhead signed by two delegated officers.

The following information must be included in the vault request:

  • Closing account number and account title
  • Include any products/services linked to the closing account
  • Nominate an account to debited /credited outstanding balance

Customer Identification

Under the Anti Money Laundering / Counter Terrorism Financing Act Westpac Group is required to collect and verify Customer Identification information, for any new customers on-boarded.

You should only complete a CIC form if the account you are opening is in a different or new name from what Westpac would already have on record.  If you are unsure whether you need to complete a CIC please contact your Westpac representative.

AML/CTF - Westpac Group policy

Westpac’s Customer Information Certificates are designed to assist in collecting relevant information for each of the different Entity Types on-boarded by Westpac to ensure we meet our AML/CTF compliance requirements.  There is a separate Customer Information Certificate (CIC) for each Entity Type, as listed in the table below.

Note: Based on recent AML Regulatory changes, the CIC forms have changed to collect additional information. These regulatory changes come into effect on August 17th. As such, if you have printed a form pre 17 August and don’t return it to your bank representative until post 17 August, we will be required to collect additional information from you.

Customer Information Certificates (CIC) Forms

To complete the CIC forms using the online portal, please use New CIC Request.

What identification is required?


Complete the appropriate Entity Type Customer Information Certificate, and forward it together with the required Account Opening forms to your Client Enquiry Manager, ensuring all the required information has been completed.  
You may be required to supply additional identification documentation to support in verifying your identity i.e. certified copy of the Trust Deed for Trust Accounts.
Your Client Enquiry Manager can provide guidance on your identification and any additional documentation requirements.
Your Client Enquiry Manager can assist you in determining the correct CIC for your entity type.

Individuals (Account Signatories)

Individuals transacting on an account will be required to be Westpac Identified. Please have them present their identification documentation at their local Westpac Branch.  Once they have been identified, please contact your Client Enquiry Manager and provide them with the new Customer Number.

Certified Copy

A certified copy means an identification document that has been certified as a true and correct copy of an original document by an approved certifier (refer below for approved certifiers).

Guidance Document for Customers

The document below has been prepared for customers to provide guidance on the process for certifying identification documents. This document is for Australian registered/resident customers only.  Customers registered/residing overseas must refer to the applicable Certified Copy Certificate for instructions.
WIB Customer Guidance on Certifying ID Documents (PDF 24KB)

The approved certifier must certify that the photocopy is a true and correct copy of the original by writing on and signing the photocopy as follows:
I, [full name of approved certifier], a/an [select appropriate from list of approved persons below], certify that this [name of document] is a true and correct copy of the original. [Signature and date]
I, John Citizen, a Justice of the Peace, certify that this Trust Deed is a true and correct copy of the original.
John Citizen

Approved Certifiers

The following persons are approved by the Bank to certify identification documents:

  1. A person who is enrolled on the roll of the Supreme Court of a State or Territory, or the High Court of Australia, as a legal practitioner (however described)
  2. A judge of a court
  3. A magistrate
  4. A chief executive officer of a Commonwealth Court
  5. A registrar or deputy registrar of a court
  6. A Justice of the Peace
  7. A notary public (for the purposes of the Statutory Declaration Regulations 1993)
  8. A police officer
  9. An agent of the Australian Postal Corporation who is in charge of an office supplying postal services to the public
  10. A permanent employee of the Australian Postal corporation with 2 or more years of continuous service who is employed in an office supplying postal services to the public
  11. An Australian consular officer or an Australian diplomatic officer (within the meaning of the Consular Fees Act 1955)
  12. A bank or building society officer with 2 or more continuous years of service
  13. A finance company officer with 2 or more continuous years of service
  14. An officer with, or authorised representative of, a holder of an Australian financial services license, having 2 or more continuous years of service with one or more licensees
  15. A member of the Institute of Chartered Accountants in Australia, CPA Australia or the National Institute of Accountants with 2 or more years of continuous membership
  16. A Commissioner for Declarations
  17. A Commissioner for Affidavits.

Overseas Customers

Overseas customers must provide a completed applicable WIB Certified Copy Certificate and can only use the following category of certifiers:

  • Category 11
  • Category 12 or 13 where the international bank/finance company is acceptable to Westpac (Please refer to your Client Enquiry Manager for a current list of acceptable banks)
  • Any of the persons specified in category 1 to 17 where the person holds these positions within Australia.

Certified Copy Certificates
WIB Certified Copy Certificate - Organisations (PDF 120KB) to provide certified copies of documents for Organisations.

WIB Certified Copy Certificate - Individuals (PDF 128KB) to provide certified copies of documents for individuals.