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Other services

PayID

A PayID is a smart identifier that can be linked to any eligible account. Your customers who bank with participating FIs can use your PayID to send you fast payments.
 

Westpac offers business customers the following types of PayIDs:

  • your ABN, ACN and/or ARBN
  • a specific Organisation ID

How to request a PayID

To request a new PayID, please complete the PayID Registration for Organisation – WIB (PDF 59KB)

How to maintain your PayID

(Update linked Account, Lock, Close, and Transfer)

To make changes to your PayID, please complete the PayID Maintenance for Organisation - WIB (PDF 67KB)

 

 

How customers can raise enquiries on transactions.

How do I obtain a copy of a cheque or deposit slip?

Corporate Online holds scanned images of cheques and most deposit slips for the previous 100 days. These items are available from the next business day and can be downloaded and saved in .pdf format.

Access to images is within the Accounts application of Corporate Online, it is immediate and in most cases cheaper than asking Westpac to provide them to you.

The Corporate Online Help Desk is available to assist and can be contacted on Ph: 1300 134 291.

How do I enquire about a transaction on my statement?

The Transaction Solutions Team can be contacted on 1800 150 140 (or +61 2 9767 1870 if calling from overseas) for assistance in providing additional information on transactions including identification of deposits and debits, voucher retrieval requests, traces and copies of bank statements.

Depending on the type of enquiry, you may need to complete the Statement Transaction Enquiry request form (DOC 49KB).  This form is required where you are seeking transaction information that is not available from Corporate Online, including voucher retrieval requests greater than 100 days, traces and copies of bank statements.

Note: Any applicable fees will be charged to the noted BSB and Account number. If required, an alternative fee account may be advised in the 'Other' field.

Completed requests should be faxed to 1800 150 121, or emailed to transactionalsolutions@westpac.com.au

How do I enquire about an overseas payment received or sent:

Please contact our Payments and Operations Team

International Service & Operations: + 61 2 9767 1870 or westpacintlcanditeam@westpac.com.au

Information on Audit Requests /Bank Confirmation

In 2016 the Audit process was transitioned to an online portal called: Confirmation.com

Confirmation.com is the world’s leading online audit confirmation solution - a platform for auditors and accounting firms to better manage every aspect of the audit confirmation process.

Since this change has been implemented Westpac Banking Group no longer accepts audit certificates for completion or forwards requests to Confirmation.com on behalf of clients for completion.

This request will need to be submitted via the confirmation.com portal by GE’s auditor or accountant .

If background information on Confirmation.com is required or you are seeking assistance please contact the Confirmation.com support team at  support@apac.confirmation.com
or by calling  +61 452 442 722 or 0452 442 722

Important documents

Standard Service Level Expectation (DOC 193KB)