Why can't I access this password-protected site?

We're sorry but the user name or password you entered was incorrect. This means we couldn't authorise access so please check your details and try again.

If you still have problems logging in, refresh (Ctrl + F5) your browser or contact us.

 

 

 

Establish merchant facilities

New digital forms

Westpac have launched new digital forms for an efficient, easy and fast experience.

Find out more about the experience to start.

Merchant facilities can be established should your school wish to accept credit card and debit card payments.

Three merchant facilities are available:

  1. EFTPOS – Electronic Funds Transfer at Point of Sale. A compact machine for processing credit card and debit card payments received in person, over the phone or via paper. The credit or debit card can be swiped or keyed in manually.
  2. PayWay – An internet-based facility to process credit card payments received over the phone or via paper, providing instant credit card validation and daily reporting of transactions. PayWay is ideal for schools where large volumes (over 200 per month) of credit card payments are processed.

How do I establish a new Merchant Facility?

Merchant facilities can be established should your school wish to accept credit and debit card payments.

Complete the relevant merchant application (to establish the merchant facility)  AND the Corporate Online Organisation Amendment (PDF 588KB)  form (to receive merchant settlement reporting through Corporate Online).


Should you have any queries regarding completion of the above forms, please contact us at actclientservice@westpac.com.au or call us on 0435 579 435.

Completed forms should be emailed to InstitutionalClientServices@westpac.com.au.

How do I amend or cancel an existing Merchant Facility?

Send us a letter on school letterhead with details of the amendment or to request a cancellation. Send the completed letter to InstitutionalCLientSerevice@westpac.com.au or call us on 0435 579 435.

Where an amendment is requested, we may require additional paperwork.

How do I amend the Direct Debit Request?

Please complete the Direct Debit Request (PDF 837KB) to amend the account that will be used for Merchant fees, adjustments, or chargebacks.

Who do I contact should I have technical problems with the EFTPOS terminal?

Contact the Merchant Helpdesk on 1800 029 749.

How do I order more terminal rolls?

Contact the Merchant Helpdesk on 1800 029 749. Find more information on how to order merchant stationery.

Who do I contact should I have a technical enquiry in relation to PayWay?

Contact the PayWay Helpdesk on 1300 727 111 or send an email to payway@qvalent.com.