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Merchant facilities can be established should your school wish to accept credit card and debit card payments.

Three merchant facilities are available:

  1. EFTPOS – Electronic Funds Transfer at Point of Sale. A compact machine for processing credit card and debit card payments received in person, over the phone or via paper. The credit or debit card can be swiped or keyed in manually.
  2. Manual Imprinter - A manual means of processing credit card payments, by sliding the arm of the “click-clack” to take an imprint of the card. Ideal for schools that take a low volume of credit card payments and where parents will always pay in person.
  3. PayWay – An internet-based facility to process credit card payments received over the phone or via paper, providing instant credit card validation and daily reporting of transactions. PayWay is ideal for schools where large volumes (over 200 per month) of credit card payments are processed.

How do I establish a new Merchant Facility?

Merchant facilities can be established should your school wish to accept credit and debit card payments.

Complete the relevant merchant application (to establish the merchant facility)  AND the Corporate Online Organisation Amendment (PDF 338KB)  form (to receive merchant settlement reporting through Corporate Online).

Should you have any queries regarding completion of the above forms, please contact us at actclientservice@westpac.com.au or call us on (02) 6275 5333.

Completed forms should be faxed to (02) 6275 5346 or mail the original to:

ACT Government Schools
Westpac Institutional Banking
Level 11, 15 London Circuit
Canberra ACT 2601

How do I amend or cancel an existing Merchant Facility?

Send us a letter on school letterhead with details of the amendment or to request a cancellation. Contact us at actclientservice@westpac.com.au or call us on (02) 6275 5333.

Where an amendment is requested, we may require additional paperwork.

How do I amend the Direct Debit Request?

Please complete the Direct Debit Request (PDF 80KB)  to amend the account that will be used for Merchant fees, adjustments, or chargebacks.

Who do I contact should I have technical problems with the EFTPoS terminal?

Contact the Merchant Helpdesk on 1800 029 749.

How do I order more terminal rolls or click-clack stationery?

Contact the Merchant Helpdesk on 1800 029 749.

Who do I contact should I have a technical enquiry in relation to PayWay?

Contact the PayWay Helpdesk on 1300 727 111 or send an email to payway@qvalent.com.