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Client Service

Who do I contact for day to day client service?

For information and assistance for any of the following items:

  • Account opening/closing
  • Updating your account signatories
  • Branch liaison
  • Establishment of merchant facilities, Corporate Online, cheque cashing authorities or direct entry payment services, or
  • General banking issues.

 

Please contact:

Scott Marshall-Smith
Client Development Associate
Public Sector | Client Engagement
Ph: 0435 579 435
Email: actclientservice@westpac.com.au

Who do I contact for bank statement enquiries?

For bank statement enquiries, including the identification of deposits and debits, tracings, vouchers retrieval and dishonours, contact:

Transactional Solutions Team
Ph: 1800 150 140
Fax: 1800 150 121
Email: transactionalsolutions@westpac.com.au

Please note: Copies of vouchers up to 100 days old are available from Corporate Online.

Who do I contact for Corporate Online support?

For general queries relating to the use of Corporate Online:

Corporate Online Helpdesk
Ph: 1300 134 291

Who do I contact for direct entry enquiries?

For enquiries on direct entry processing and recall of transactions, contact:

Direct Entry Operations
Ph: 1300 360 406
Fax: 1300 138 388

Who do I contact to stop payments on cheques?

To load a stop payment on cheques, contact:

Account Maintenance, Customer Service Centre
Ph: (02) 8767 3857
Fax: 1300 656 954
Please note: Stop Cheques can now be processed using Corporate Online. For more information, please review the User Guide once logged into Corporate Online.

Who do I contact for purchasing cards?

For enquiries about purchasing cards (including cardholder application, authorised signatories and credit card limits), contact:

HVC Team
Ph: (02) 8767 8472
Fax: (02) 9374 7796
Email: hvcgovernment@westpac.com.au

If I need to escalate an issue, who should I contact?

Cathy Haynes-Smith
Director, Head of Government
Ph: 0434 683 081 
Email: cathy.haynes-smith@westpac.com.au