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Merchant facilities can be established to allow your Directorate/Territory Authority to accept debit and credit card payments. We have a number of options available (such as EFTPOS terminals and Internet solutions) to meet your needs.
It's important that a merchant facility is selected that meets your Directorate/Territory Authority's needs. You should discuss your needs with your Client Manager before establishing a new facility.
If chargeback or billing items are to be processed to a non-Westpac account please complete the .
Should you have any queries regarding completion of the above forms, please contact us and we will provide assistance.
Completed forms should be returned to your Client Enquiry Manager.
Upon receipt of correctly completed documentation, we will provide your Merchant ID - within 10 business days..
Send us a letter on your organisation letterhead with details of the amendment or to request a cancellation and we will action your request. Depending on the amendment requested, we may require additional paperwork, but we will let you know.
Contact the Merchant Helpdesk on 1800 029 749.
To order items such as terminal rolls or sales vouchers please contact the Merchant Helpdesk on 1800 029 749.