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About the Royal Commission

In December 2017, the Federal Government established a Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.

During 2018, the Commission conducted seven public hearings and released its Interim Report.

On Monday, 4 February 2019, the Royal Commission’s Final Report was publicly released. It is available on the Commission’s website.

Westpac Group is considering the recommendations and will work with policy makers and regulators on the best path forward for customers and the industry.

How can we help?

Westpac Group is committed to providing great service and doing the right thing for our customers.

If you have any issues or concerns that you want to bring to our attention, please see our feedback and complaints page for further information.