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Personal Customers

8am – 8pm Sydney Time, 7 days

General enquiries 132 032

Online and Mobile Banking 1300 655 505

Calling from overseas (+61 2) 9155 7700

Business Customers

8am - 8pm AEST, Monday - Friday

General enquiries 132 142

Online and Mobile Banking 1300 655 505

Calling from overseas (+61 2) 9155 7700

Corporate Online Customers

8am - 8pm AEST, Monday - Friday 

General enquiries 1300 134 291

Online and Mobile banking 1300 134 291

Calling from overseas (+61 2) 9155 7737

Chat now in Westpac Online Banking or our App

Sign into your Online Banking or Westpac App to chat with Red our virtual assistant. It’s fast, secure, and available 24/7.

Using the App? Sign in and tap Contact us at the top of the screen.

Using Online Banking? Sign in and select Chat with us on the main dashboard.

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National Relay Service

National Relay Service

If you are Deaf and/or find it hard hearing or speaking with people who use a phone, you can reach us through the National Relay Service (NRS) and ask for 132 032. You will need to register with the NRS prior to utilising their service.

Interpreter Services

National interpreter symbol

Prefer a language other than English? We can help. Our Telephone Banking Service can arrange for an interpreter to help you with your call in your preferred language. Simply ask our bank staff for an interpreter when you call us on 132 032.

How can we help you?

Help with a lost or stolen card

Please report a lost or stolen card immediately so that we can stop all transactions on your account. You'll need your 8-digit customer number and password. You can also place your card on hold temporarily until you find it.

Bank 24/7 from home

Access your banking via computer, mobile phone or tablet to do things like pay bills, see your account balance, and more. Here’s how.

Learn more

Subpoenas relating to Westpac

Subpoenas relating to Westpac Banking Corporation (which include the St George, Bank of Melbourne and BankSA divisions) should be served on our registered office and addressed to:

 

The Proper Officer
Westpac Banking Corporation
Level 18, 275 Kent Street
Sydney NSW 2000

 

Please note the general amount for conduct money is $50.00 payable via cheque and should be made to ‘Westpac Banking Corporation’.