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HOW TO ADD OR UPDATE YOUR BUSINESS EMAIL ADDRESS ONLINE

Skip a trip to the branch and update your business email address in Online Banking.

What do I need to know before updating my business email address?

  • The steps provided are for Administrators only. If you’re a personal or sole trader customer, learn how to update your contact details
  • You can have a different email address for your business and for your eStatements.
     

Step by step guides

eStatement email address

  1. Sign in to Online Banking from a desktop 
  2. Go to Administration and select Statement settings
  3. Under Primary business email, select Edit to update your email address 
  4. Select Save.

 

Primary business email address

  1. Sign in to Online Banking from a desktop.  
  2. Hover over Administration and select Business settings
  3. Under Primary contact details, add or update your email address
  4. Select Save.

What other contact details can I update online?

What if I have more than one Approver for administration tasks?

If your business network only needs one Administrator to approve admin tasks, your business address will now be active. If your Online Banking is set up for more than one approver, the additional Approvers will need to: 

  1. Sign in to Online Banking from a desktop 
  2. Click on the Approval button (near the Sign Out button) 
  3. Select Administration to see the phone number pending approval.