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How to trace an outgoing transaction

Step 1

On the homepage, select the account you are inquiring about.

 

 

 

Step 2

In the Account activity section, select the transaction you would like to trace from your transaction list.

 

 

 

 

Step 3

In the Transaction detail section, select Trace payment.

 

 

 

 

Step 4

Verify the information is correct and select Continue.

 

 

 

 

Step 5

Once confirmed, select Trace transaction.

 

 

Note:

If you've made a payment that hasn't been received, you can trace where the payment was sent. You'll be charged $35 to trace the transaction. This doesn't include a recall of fund.