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How to stop a cheque

Sign in to Online Banking and stop a cheque before it is debited.

Can I stop a cheque?

If your personal or business cheque is yet to be presented (debited from your account) then you can sign in to Online Banking to stop this cheque from being accepted.

How do I stop a cheque?

  1. Sign in to Online Banking from a desktop​
  2. Go to Service > Account Services > Stop an unpresented cheque​
  3. Select Stop a Cheque, select payer/drawing account, select open or crossed and serial number, select amount (optional), Date written (optional) and payee (optional) and then select Send request.​
  4. Select Stop Cheque. Confirmation screen is displayed and you will have a message in your Message Centre. ​

Note: A $12 fee will automatically be deducted from the cheque account.

 

How to report a lost/stolen cheque book?

  1. Sign in to Online Banking from a desktop. You can not complete this task from the App.​
  2. Go to Service > Account Services > Stop an unpresented cheque
  3. Select Report lost/stolen cheque book, select account and enter cheque range (first and last serial) and then select Send request.​
  4. Select Cancel cheques. Confirmation screen is displayed and you will have a message in your Message Centre.

 

Why can’t I see ‘Stop an unpresented cheque’ in the Service menu?​

If you are a User within a business network, your access may not allow you to stop a cheque. Ask your Administrator to edit your access to be able to use this feature.