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How to request spare tokens

An Administrator can request spare tokens for their Users in Westpac Live.

Order spare tokens for Users in Westpac Live.


An Administrator can order up to 5 spare tokens a month. If more tokens are required you will need to contact Online Banking Help Desk – 1300 655 505.

Status of ‘Linked’ indicates the Administrator has linked the device. Status of ‘Active’ means the User has gone in and activated device for use.

Fees may apply for additional and replacement security devices – check the Terms & Conditions (PDF 277KB) on our website.


Step by step guide

Click Admin settings and then Security devices

Click Request spare tokens

Enter the number of spare tokens required and click Submit Order.