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How to request spare tokens

As an Administrator, you can request spare tokens for your Business Network.

1. Hover over Administration and click User Administration

Step 1 - user administration

2. Click Admin settings and then Security devices

Step 2 - Assign token

3. Click Request spare tokens

Step 3 - Assign SecuID token

4. Enter the number of spare tokens required and click Submit Order.

Step 4 - Send a new token

Tip box

  • An Administrator can order up to 5 spare tokens a month. If more tokens are required you will need to contact Online Banking Help Desk – 1300 655 505.
  • Status of ‘Linked’ indicates the Administrator has linked the device. Status of ‘Active’ means the User has gone in and activated device for use.
  • Fees may apply for additional and replacement security devices – check the Terms & Conditions on our website.