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The New Payments Platform (NPP), Osko and PayID FAQs

For a full list of participating financial institutions and their services, visit www.nppa.com.au/consumers

Osko by BPAY® is a near real-time payment. The service is built on the New Payments Platform (NPP) and enables fast payments to a PayID or an eligible BSB and account number. You may see transactions appear as Osko or the Osko logo (see below) when you receive an Osko Payment.

osko

 

 

 

Westpac is progressively rolling out the NPP - Osko and PayID services to our business customers. You can now receive and make fast Osko payments to eligible accounts using a bsb and account number. You can also make these near real-time payments to all PayID types (if registered) - mobile numbers, ABNs (which includes ACNs, ARBNs & ARSNs) , phone numbers, email addresses and Organisation IDs.

At a later date, you'll be able to register your ABN as a PayID  allowing you to also receive fast, Osko payments to it.

The benefits include:

  • managing your cash flow better
  • reducing payment errors
  • improved reconciliations
  • pay your supplier with fast payments

Please contact your Westpac banker to get more information. You can also reference and download the Getting ready for NPP guide (PDF 742KB)

If the payment is made in real-time, Osko or the Osko logo will appear next to the transaction in Online Banking.

A PayID is an alternative identifier for your BSB and account number. It's unique to you and your eligible bank account. At Westpac, if you sign in to Westpac Live Online Banking as a Personal customer, you can create a PayID using your mobile number. If you sign in as a Business customer, at a later date you'll be able to create your PayID using your ABN.

 

When available, you'll be able to create your secure PayID by signing into Online Banking. If you sign in using your business profile, you can register your ABN as a PayID.

To register for a PayID, please note that you must be registered for either Westpac ProtectTM SMS Code or a SecurID® token and you and your business have been fully identified by Westpac.

On a desktop, go to Service & preferences > Services > Account services > PayID settings or on the mobile app, Services and security > PayID settings.

If you’d like Users to create the PayID, you’ll need to first assign the rights on a desktop as follows:

  1. On the Administration > User administration page, select the User that requires the ability to manage PayIDs on behalf of the Business Network.
  2. In the Other Permissions section, select Manage PayIDs for the User and then scroll to the bottom and select ‘Save’.

 

Activating this feature will allow Users to register and manage the PayID on behalf of the Business Network.

The User can then create a PayID as follows:

On a desktop, go to Service & preferences > Services > Account services > PayID settings or on the mobile app, Services and security > PayID settings.
 

You can also create a PayID using your mobile number if you sign in using your personal profile to view your business accounts in Online Banking.
 

A PayID can only be linked to one eligible account at one time so select the one that best suits your needs.

 

If you’ve registered your ABN or mobile number as a PayID at another bank, you can arrange to have it transferred to Westpac. You'll need to call the other bank to initiate a transfer. For more details refer to How do I transfer my PayID?

Yes. Payments to PayIDs can only be made through Westpac Online Banking and are subject to Westpac’s own real-time, fraud screening and detection and are covered by the Westpac Live Security Guarantee.

BSB and account numbers can still be used - PayID is just an alternative way to direct a payment to a bank account.

No, you will need to create your PayID within Westpac Online Banking on a desktop or from the Westpac Mobile Banking App.

If you sign in using your business profile, you can register your ABN as a PayID, when available.

If you sign in to Westpac Online Banking using your personal profile, you can use your mobile number (SMS Protect number) to create your PayID.


When your PayID is ready for use, the status will be "unlocked".

To check the status, if you sign in using your business profile:

Go to Services & preferences > Account services > PayID settings or on the mobile app, Services and security > PayID settings.

If you sign in using your personal profile:

You can see if your PayID is ready to use by signing into Online Banking on your desktop and going to

Services & preferences > Account services > PayID / Pay to Mobile settings.

On the Westpac Mobile Banking App, go to Services and security > PayID / Pay to Mobile settings.

When creating your PayID, you will be able to select from eligible accounts to link to your PayID.

You can link multiple PayIDs to one eligible Westpac account if you have a joint account, with each account holder able to link their own mobile number to the joint account.

Your PayID is a unique identifier which can only be linked to one eligible bank account. However, if you have more than one ABN, each may be able to be created as a unique PayID.

For example, you can use one ABN to create a PayID with Westpac and use the other ABN to create a separate PayID at another participating bank.

Once you've registered your PayID, you’ll be able to provide it to your payers. When they go to pay you with it, they’ll see your PayID name displayed.

The funds will be directly deposited to the account you linked to your PayID.

If a payment was sent to your PayID, the details of the deposit will display your PayID and PayID name.

Your PayID name will be your business name (for business customers) or first and last name (for personal customers). This will be shown to you at the time you create your PayID.

There isn't an option to change the name displayed.

If you don't wish for your name to be displayed, you can still be paid in real-time to your BSB and account number without registering a PayID.

To stop payments to your PayID, you can contact the Help Desk on 1300 655 505 who can lock it.

We monitor PayID usage to manage misuse and fraud. We will lock your PayID if we reasonably suspect misuse of your PayID or use of your PayID to procure payments fraudulently.

Your PayID may also be locked if your linked account can no longer receive payments. In these circumstances your ability to unlock the PayID may be restricted.

To transfer a PayID that you created with another financial institution to Westpac, you will need to start the process with the other financial institution.

1. Ask them to put your PayID into a Transfer state
2. Then go to the Westpac Mobile Banking App, sign in to Mobile Banking and select Self serve > Account Services > PayID / Pay to Mobile Settings > Register

Or on a desktop, sign in to Online Banking and select Services & preferences > Account services > PayID / Pay to Mobile Settings > Register

To transfer a PayID created with Westpac to another financial institution, contact our Help Desk on 1300 655 505.

1. Ask us to put your PayID into a Transfer state
2. Then contact the other financial institution to complete the transfer

Until the transfer is completed, Pay to Mobile payments and Osko Payments to your PayID will be directed to your account with us.

 If the transfer does not complete within 14 days, it will expire and your PayID will remain linked to your Westpac account. You can request us to transfer your PayID again at any time.

Once your PayID has been successfully registered at the other financial institution, payments to your PayID will no longer be received into your Westpac account and Personal customers will no longer be able to pay mobile number payees in Westpac Live.

To pay a PayID, when making a payment in Westpac Online Banking on a desktop or from your Westpac Mobile Banking App, enter the recipient's PayID.

 

Payments can be made to the following types of PayID: mobile number, email address, ABN (which also includes ACN, ARBN and ARSN), phone number or Organisation ID.

When making a payment to a PayID, the PayID name will be displayed letting you verify the payee before confirming the payment.

The best way to find out who you can pay using Osko® and PayID is to check with the person or business you are planning to make a payment to.

Ask these questions:

  • Are they with a participating bank?
  • Do they have an eligible account?
  • Have they registered a PayID?

 

No, Osko® Payments can also be made to a BSB & account number.

To make an Osko payment to a BSB and account number, the payee needs to have an eligible Osko account at a participating financial institution. The payment cannot be future dated or recurring.

You can use a PayID to make near real-time payments to people who bank with participating banks in Australia, 24/7, even on weekends and public holidays.  Additionally, when you make a payment to a PayID, the recipient’s name will automatically appear.

You’ll know it will be a fast payment when paying a PayID or BSB and account number as Osko or the Osko logo will appear on the Payment review page in Online Banking.

 

There are currently no fees associated with the use of PayID or Osko® Payments in Westpac Live Online Banking. For COL pricing, please speak to your Relationship Manager.

Osko Payments are subject to available funds and are included within your Westpac Live Online Banking Daily Payment Limit.

No, Osko is only available for AUD transactions within Australia.

If an account cannot accept faster payments, we will try to send the payment another way using the current payment channels.

Customers with a Business profile in Westpac Online Banking will be able to register an ABN as a PayID at a later date.  In preparation, you can check that the ABN we have on our records for your business is current and correct.

Eligible transaction accounts will be able to receive Osko Payments without any action from you.

Business customers who download statements from Corporate Online or via WIBS may need to incorporate new NPP transaction codes into their reconciliation process. Please refer to the Getting ready for the New Payments Platform guide (PDF 742KB) for more details.

Longer descriptions may be shortened when exporting information.

NPP payments can carry more payment information, including up to 280 characters of payment description. As a result, if you receive a fixed file format, the end of day electronic bank statement may have some shortened data content.

The Reference ID is an additional field 35 characters long, available when receiving in an incoming OSKO payment. It can be used by the Payer to enter a reference or invoice number.

There is no option to opt out of receiving fast Osko Payments for most accounts. This means, if you've shared your account details with any clients or suppliers, now that your eligible bank accounts are NPP enabled, you will start to see the Osko and SCT transaction types in your transaction listing online or in the bank account statements you receive.

Please contact your Westpac banker to get more information. You can also reference and download the Getting ready for the New Payments Platform guide (PDF 742KB)

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